Hello;
how can i set otrs to display the time a ticket has spent in a particular queue
from the time it has entered a particular queue to the time it left to another queue .
thanks
Display Time Ticket has spent in each queue
Moderator: crythias
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yuri0001
- Znuny superhero
- Posts: 630
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Display Time Ticket has spent in each queue
You can't set it from SysConfig. You must create script which select this data from ticket history uses this criteria
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Display Time Ticket has spent in each queue
You might want to take a look at this post for hints: viewtopic.php?f=53&t=14242#p66932 and adjust for queue /queueupdate instead of state
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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