My escalation notify before is not working

[pluwum]

Hi once again. My escalation notify before is not working even after making changes to generic-agent.pm.
Does anyone know how i can solve this? .. FYI ...i am a newbie!!!!!!!



generic-agent.pm looks like this after uncommenting these lines

use vars qw($VERSION @ISA @EXPORT %Jobs);
require Exporter;
@ISA = qw(Exporter);
@EXPORT = qw(%Jobs);
$VERSION = qw($Revision: 1.15 $)[1];

# -----------------------------------------------------------------------
# config options
# -----------------------------------------------------------------------
%Jobs = (

# GenericAgent job that sends escalation notifications.
# Activate this if you want to use these notifications in your system.
'send escalation notifications' => {
Escalation => 1,
# new ticket properties
New => {
Module => 'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue',
},
},


# GenericAgent job that triggers escalation forewarn and escalation start events.
# Activate this if you want to use these events in your system.
'trigger escalation events' => {
Escalation => 1,
# # new ticket properties
New => {
Module => 'Kernel::System::GenericAgent::TriggerEscalationStartEvents',
},
},

# insert your jobs (see Kernel/Config/GenericAgent.pm.examples)
);
# -----------------------------------------------------------------------
# end of config options
# -----------------------------------------------------------------------
1;
"GenericAgent.pm" 54L, 1759C

[jojo]

check if your cronjobs are running

[pluwum]

check if your cronjobs are running

I've checked it. Its running.

[jojo]

do you have a warning level configured per Escalation?

[pluwum]

do you have a warning level configured per Escalation?

Yes, it is configured per Escalation ...(i.e supposed to notify for each escalation).

[jojo]

does the agent have the queue of the ticket in "My Queues"

[pluwum]

does the agent have the queue of the ticket in "My Queues"

yes they are in my queue