error upgrade 249 to 305

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jparra
Znuny newbie
Posts: 6
Joined: 07 Sep 2010, 18:15
Znuny Version: 2.4.4

error upgrade 249 to 305

Post by jparra »

buenas

mi sistema producción es un ubuntu 8.0.4.4 y fue actualizado por tarball a la version 2.4.9 base de datos mysql
estoy realizando la prueba en una maquina virtual con una copia del sistema en producción seguí tal cual todos lo pasos sin que se me presentara algún error

cuando intento ingresar al me sale

Browser Warning

The browser you are using is too old. OTRS runs with a huge lists of browsers, please upgrade to one of these. Please see the documentation or ask your admin for further information.

ya realice lo que indican para este error sin suerte.

en mi log apache2 error me indica lo siguiente que debo hacer???

Message: Can't write '/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache//CommonCSS_8ccdc814c19f28977d3eaa8e499f4649.css': Permission denied

Traceback (4408):
Module: Kernel::System::Main::FileWrite (v1.58) Line: 444
Module: Kernel::System::Loader::MinifyFiles (v1.17) Line: 247
Module: Kernel::Output::HTML::LayoutLoader::_HandleCSSList (v1.37) Line: 600
Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentCSSCalls (v1.37) Line: 111
Module: Kernel::Output::HTML::Layout::Login (v1.350) Line: 949
Module: Kernel::System::Web::InterfaceAgent::Run (v1.58) Line: 604
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 45
Module: (eval) (v1.89) Line: 204
Module: ModPerl::RegistryCooker::run (v1.89) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.89) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Feb 14 11:56:01 2011

Message: Can't write '/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache//CommonCSS_IE7_3d7bcc71e90c47f6369e98864bcece7a.css': Permission denied

Traceback (4408):
Module: Kernel::System::Main::FileWrite (v1.58) Line: 444
Module: Kernel::System::Loader::MinifyFiles (v1.17) Line: 247
Module: Kernel::Output::HTML::LayoutLoader::_HandleCSSList (v1.37) Line: 600
Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentCSSCalls (v1.37) Line: 144
Module: Kernel::Output::HTML::Layout::Login (v1.350) Line: 949
Module: Kernel::System::Web::InterfaceAgent::Run (v1.58) Line: 604
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 45
Module: (eval) (v1.89) Line: 204
Module: ModPerl::RegistryCooker::run (v1.89) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.89) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Feb 14 11:56:01 2011

Message: Can't write '/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache//CommonCSS_IE8_76a151000d54311755828eb567c79459.css': Permission denied

Traceback (4408):
Module: Kernel::System::Main::FileWrite (v1.58) Line: 444
Module: Kernel::System::Loader::MinifyFiles (v1.17) Line: 247
Module: Kernel::Output::HTML::LayoutLoader::_HandleCSSList (v1.37) Line: 600
Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentCSSCalls (v1.37) Line: 177
Module: Kernel::Output::HTML::Layout::Login (v1.350) Line: 949
Module: Kernel::System::Web::InterfaceAgent::Run (v1.58) Line: 604
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 45
Module: (eval) (v1.89) Line: 204
Module: ModPerl::RegistryCooker::run (v1.89) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.89) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Feb 14 11:56:01 2011

Message: Can't write '/opt/otrs/var/httpd/htdocs/js/js-cache//CommonJS_ba3d25a162ea57002dfb206d81ec11d1.js': Permission denied

Traceback (4408):
Module: Kernel::System::Main::FileWrite (v1.58) Line: 444
Module: Kernel::System::Loader::MinifyFiles (v1.17) Line: 247
Module: Kernel::Output::HTML::LayoutLoader::_HandleJSList (v1.37) Line: 642
Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentJSCalls (v1.37) Line: 282
Module: Kernel::Output::HTML::Layout::Login (v1.350) Line: 950
Module: Kernel::System::Web::InterfaceAgent::Run (v1.58) Line: 604
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 45
Module: (eval) (v1.89) Line: 204
Module: ModPerl::RegistryCooker::run (v1.89) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.89) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Feb 14 11:56:01 2011

Message: Can't write '/opt/otrs/var/httpd/htdocs/js/js-cache//ModuleJS_76e389be9aa4a7a0150610e568ba6fa6.js': Permission denied

Traceback (4408):
Module: Kernel::System::Main::FileWrite (v1.58) Line: 444
Module: Kernel::System::Loader::MinifyFiles (v1.17) Line: 247
Module: Kernel::Output::HTML::LayoutLoader::_HandleJSList (v1.37) Line: 642
Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentJSCalls (v1.37) Line: 300
Module: Kernel::Output::HTML::Layout::Login (v1.350) Line: 950
Module: Kernel::System::Web::InterfaceAgent::Run (v1.58) Line: 604
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 45
Module: (eval) (v1.89) Line: 204
Module: ModPerl::RegistryCooker::run (v1.89) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.89) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

[Mon Feb 14 11:56:02 2011] [error] [client 192.168.255.184] File does not exist: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_8ccdc814c19f28977d3eaa8e499f4649.css, referer: http://192.168.255.197/otrs/index.pl
[Mon Feb 14 11:56:02 2011] [error] [client 192.168.255.184] File does not exist: /opt/otrs/var/httpd/htdocs/js/js-cache/ModuleJS_76e389be9aa4a7a0150610e568ba6fa6.js, referer: http://192.168.255.197/otrs/index.pl
[Mon Feb 14 11:56:02 2011] [error] [client 192.168.255.184] File does not exist: /opt/otrs/var/httpd/htdocs/js/js-cache/CommonJS_ba3d25a162ea57002dfb206d81ec11d1.js, referer: http://192.168.255.197/otrs/index.pl /opt/otrs/var/httpd/htdocs/js/js-cache/CommonJS_ba3d25a162ea57002dfb206d81ec11d 1.js, referer: http://192.168.255.197/otrs/index.pl
Production: OTRS: 2.4.9
Virtual-Test: OTRS: 3.0.5
OS: Ubuntu 8.04.4, Debian
Apache2/MySQL 5
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Locker
Znuny newbie
Posts: 2
Joined: 01 Oct 2012, 18:58
Znuny Version: 3.1.7

Re: error upgrade 249 to 305

Post by Locker »

jparra wrote:buenas

mi sistema producción es un ubuntu 8.0.4.4 y fue actualizado por tarball a la version 2.4.9 base de datos mysql
estoy realizando la prueba en una maquina virtual con una copia del sistema en producción seguí tal cual todos lo pasos sin que se me presentara algún error

cuando intento ingresar al me sale

Browser Warning

The browser you are using is too old. OTRS runs with a huge lists of browsers, please upgrade to one of these. Please see the documentation or ask your admin for further information.

ya realice lo que indican para este error sin suerte.

en mi log apache2 error me indica lo siguiente que debo hacer???


[Mon Feb 14 11:56:02 2011] [error] [client 192.168.255.184] File does not exist: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_8ccdc814c19f28977d3eaa8e499f4649.css, referer: http://192.168.255.197/otrs/index.pl
[Mon Feb 14 11:56:02 2011] [error] [client 192.168.255.184] File does not exist: /opt/otrs/var/httpd/htdocs/js/js-cache/ModuleJS_76e389be9aa4a7a0150610e568ba6fa6.js, referer: http://192.168.255.197/otrs/index.pl
[Mon Feb 14 11:56:02 2011] [error] [client 192.168.255.184] File does not exist: /opt/otrs/var/httpd/htdocs/js/js-cache/CommonJS_ba3d25a162ea57002dfb206d81ec11d1.js, referer: http://192.168.255.197/otrs/index.pl /opt/otrs/var/httpd/htdocs/js/js-cache/CommonJS_ba3d25a162ea57002dfb206d81ec11d 1.js, referer: http://192.168.255.197/otrs/index.pl
Saludos!

Hace instalado algunes extensiónes? Tal vez un extensión e problematico?
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