Manage escalation

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nPoday
Znuny newbie
Posts: 7
Joined: 25 May 2012, 10:49
Znuny Version: 3.1.5

Manage escalation

Post by nPoday »

Hello,

i want OTRS to send's me an E-Mail if a Ticket doesn't get an answer within 30 min at office hours and again (genally) after 1 day.
How to Manage this?

Thanks,
nPoday
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jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
Contact jojo

Re: Manage escalation

Post by jojo »

use escalations based on Queues and/or SLAs
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