FAQ For Customers

salientanimal · Post by **salientanimal** » 26 Oct 2012, 13:07

How do I allow customers to view the FAQ section? I have been trying to get this to work but to no avail

I have already set the state of the FAQ to (public) all.

jojo · Post by **jojo** » 26 Oct 2012, 13:14

your customers need to login to customer portal.

If you are using customer groups (not suggested) you need to assign all customers to faq group also

salientanimal · Post by **salientanimal** » 26 Oct 2012, 13:18

I have tested signing to the customer portal, however none of the FAQ's are their. I then also tried assigning the customer to the FAQ group as default, still no FAQ's are showing. Logging in to the agent portaal all the FAQ's are visable.

jojo · Post by **jojo** » 26 Oct 2012, 13:21

is the faq link shown in customer portal?

do you use faq approval and the article is not approved yet?

salientanimal · Post by **salientanimal** » 26 Oct 2012, 13:26

Yes the FAQ link is in the customer portal.

How do I check if I have activated approval or not?

Post by **crythias** » 26 Oct 2012, 13:26

Are the articles set for internal/agent only?

salientanimal · Post by **salientanimal** » 26 Oct 2012, 13:40

Nope they are set to Public (all)

jojo · Post by **jojo** » 26 Oct 2012, 23:13

check sysconfig settings for FAQ.

Which groups are used for FAQ categories?

Znuny Open Source Ticketsystem

FAQ For Customers

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