Installation Issues

[swathi]

Dear Team,

I have installed the OTRS software from OTRS portal. In "http://localhost/otrs/installer.pl", it is asking for general and mail settings. I tried to give the cmpany mail settings, but settings are not working. Can i skip that step, if I skip what will happen. I need to configure the mail settings through installer.pl only?

Please help me.

Thank You,
Regards,
Swathi.

[jojo]

you can configure mail via sysconfig and mailbox settings in the admin panel also

[swathi]

Please see the attached document.
Please correct me if i was wrong with mail configurations. Because i am not getting notifications if i give the same settings as per the document.

Thank You,
Swathi.

[reneeb]

What kind of notifications do you expect?

[swathi]

I am expecting the mail notification to my company maill id about new ticket creation.
And I am not getting notification in "http://localhost/otrs/Customer.pl" also, once created a new ticket. It is showing under dashboard only.

[jojo]

as all your posts are based on your not working email setup please use only one of this posts and solve this issue first.