(SOLVED) Upload of large files in Customer.pl?

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morecw
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Znuny Version: 3.1.6
Real Name: Craig Wellman
Company: STÜBER SYSTEMS

(SOLVED) Upload of large files in Customer.pl?

Post by morecw »

Hi all,

my company would like our customers to be able to upload large data files (potentially around 100MB) directly and conveniently to OTRS.

I am a little uneasy about this as I do not wish the database to become slow/unstable.

Should I allow this or would this pose any risk to the system? If not, then do you have any alternative solution recommendations? Currently we use an FTP service.

Any advise appreciated.
Last edited by morecw on 04 Nov 2012, 20:55, edited 1 time in total.
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Re: Upload of large files in Customer.pl?

Post by crythias »

If you're using the filesystem to store files, it shouldn't be a problem. If you're using the database to store files, you might find this unwieldy.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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morecw
Znuny expert
Posts: 215
Joined: 18 Jun 2012, 09:24
Znuny Version: 3.1.6
Real Name: Craig Wellman
Company: STÜBER SYSTEMS

Re: Upload of large files in Customer.pl?

Post by morecw »

Excellent! That answers perfectly what I needed! Thanks

Found your solution here:
http://doc.otrs.org/3.0/en/html/performance-tuning.html (otrs.ArticleStorageSwitch.pl)

Core::Ticket::Storage Module: ArticleStorageFS
OTRS 3.1.6, Windows 2008 with MySQL database
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