(SOLVED) Subject character limit in AgentTicketZoom

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morecw
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Posts: 215
Joined: 18 Jun 2012, 09:24
Znuny Version: 3.1.6
Real Name: Craig Wellman
Company: STÜBER SYSTEMS

(SOLVED) Subject character limit in AgentTicketZoom

Post by morecw »

Hi all,

I have yet another character limit I'd like to extend as we have more than enough space to contain it.
sshot-1.png
I've already tried increasing the value in Kernel\Output\HTML\Standard\AgentTicketZoom.dtl
<div title="$QData{"Subject"}"><a href="#">$QData{"Subject","36"}</a></div>

..without success

Can you please point me in the right direction?

Thanks
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Last edited by morecw on 04 Nov 2012, 23:45, edited 1 time in total.
OTRS 3.1.6, Windows 2008 with MySQL database
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morecw
Znuny expert
Posts: 215
Joined: 18 Jun 2012, 09:24
Znuny Version: 3.1.6
Real Name: Craig Wellman
Company: STÜBER SYSTEMS

Re: Subject character limit in AgentTicketZoom

Post by morecw »

Does anyone has any thoughts on this??
OTRS 3.1.6, Windows 2008 with MySQL database
Firefox 14, Chrome 22
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crythias
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Re: Subject character limit in AgentTicketZoom

Post by crythias »

keep looking in the same file for the word Subject.
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morecw
Znuny expert
Posts: 215
Joined: 18 Jun 2012, 09:24
Znuny Version: 3.1.6
Real Name: Craig Wellman
Company: STÜBER SYSTEMS

Re: Subject character limit in AgentTicketZoom

Post by morecw »

I did that already. I actually made all Subject limits 200!! Could it be coded somewhere else?

Code: Select all

# --
# AgentTicketZoom.dtl - provides HTML for AgentTicketZoom.pm
# Copyright (C) 2001-2012 xxx, http://otrs.org/
# --
# $Id: AgentTicketZoom.dtl,v 1.207.2.1 2012/05/11 12:32:57 mg Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

<!-- dtl:block:ArticleFilterDialog -->
<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
    $('#SetArticleFilter').bind('click', function (Event) {
        Core.UI.Dialog.ShowContentDialog($('#ArticleFilterDialog'), '$JSText{"Article filter"}', '20px', 'Center', true, [
            {
                Label: "$JSText{"Apply"}",
                Function: function () {
                    var Data = Core.AJAX.SerializeForm($('#ArticleFilterDialogForm'));
                    Core.AJAX.FunctionCall(Core.Config.Get('CGIHandle'), Data, function () {
                        location.reload();
                    }, 'text');
                }
            },
            {
                Label: "$JSText{"Reset"}",
                Function: function () {
                    $('#ArticleTypeFilter').val('');
                    $('#ArticleSenderTypeFilter').val('');
                }
            }
        ]);
        return false;
    });
    $('#ResetArticleFilter').bind('click', function (Event) {
        var Data = {
            Action:       'AgentTicketZoom',
            Subaction:    'ArticleFilterSet',
            TicketID:     "$QData{"TicketID"}",
            SaveDefaults: 1
        };
        Core.AJAX.FunctionCall(Core.Config.Get('CGIHandle'), Data, function () {
            location.reload();
        });
    });
//]]></script>
<!--dtl:js_on_document_complete-->
<div id="ArticleFilterDialog" class="Hidden">
    <form action="$Env{"CGIHandle"}" method="post" id="ArticleFilterDialogForm" name="ArticleFilterDialogForm">
        <input type="hidden" value="AgentTicketZoom" name="Action"/>
        <input type="hidden" value="ArticleFilterSet" name="Subaction"/>
        <input type="hidden" value="$QData{"TicketID"}" name="TicketID"/>
        <fieldset class="TableLike">
            <label for="ArticleTypeFilter">$Text{"Article Type"}:</label>
            <div class="Field">
                $Data{"ArticleTypeFilterString"}
            </div>
            <div class="Clear"></div>
            <label for="ArticleSenderTypeFilter">$Text{"Sender Type"}:</label>
            <div class="Field">
                $Data{"ArticleSenderTypeFilterString"}
            </div>
            <div class="Clear"></div>
            <label for="SaveDefaults">$Text{"Save filter settings as default"}:</label>
            <div class="Field">
                <input type="checkbox" id="SaveDefaults" name="SaveDefaults" value="1" />
            </div>
        </fieldset>
    </form>
</div>
<!-- dtl:block:ArticleFilterDialog -->

<!-- dtl:block:Header -->
<div class="MainBox ARIARoleMain">
    <div class="ClearLeft"></div>
    <div class="Headline">
        <div class="Flag" title="$Text{"$Data{"Priority"}"}"><span class="PriorityID-$QData{"PriorityID"}">$Text{"$Data{"Priority"}"}</span></div>
        <h1 title="$Text{"Zoom"} $Config{"Ticket::Hook"}$Data{"TicketNumber"} &ndash; $QData{"Title", "150"}">
            $Config{"Ticket::Hook"}$Data{"TicketNumber"} <span>&mdash;</span> $QData{"Title", "150"}
        </h1>
    </div>

    <div class="LayoutFixedSidebar SidebarLast">
        <div class="SidebarColumn">
            <div class="WidgetSimple">
                <div class="Header">
                    <h2>$Text{"Ticket Information"}</h2>
                </div>
                <div class="Content">
                    <fieldset class="TableLike FixedLabelSmall">
<!-- dtl:block:Type -->
                        <label>$Text{"Type"}:</label>
                        <p class="Value" title="$QData{"Type"}">$QData{"Type","18"}</p>
                        <div class="Clear"></div>
<!-- dtl:block:Type -->
                        <label>$Text{"State"}:</label>
                        <p class="Value" title="$Text{"$Data{"State"}"}">$Text{"$Data{"State"}"}</p>
                        <div class="Clear"></div>

                        <label>$Text{"Locked"}:</label>
                        <p class="Value" title="$Text{"$Data{"Lock"}"}">$Text{"$Data{"Lock"}"}</p>
                        <div class="Clear"></div>

                        <label>$Text{"Priority"}:</label>
                        <p class="Value" title="$Text{"$Data{"Priority"}"}">$Text{"$Data{"Priority"}"}</p>
                        <div class="Clear"></div>
##############################################
                        <label>$Text{"Queue"}:</label>
                        <p class="Value" title="$QData{"Queue"}">$QData{"Queue","40"}</p>
                        <div class="Clear"></div>
##############################################
<!-- dtl:block:Service -->
                        <label>$Text{"Service"}:</label>
                        <p class="Value" title="$QData{"Service"}">$QData{"Service","18"}</p>
                        <div class="Clear"></div>
<!-- dtl:block:Service -->
<!-- dtl:block:SLA -->
                        <label>$Text{"Service Level Agreement"}:</label>
                        <p class="Value" title="$QData{"SLA"}">$QData{"SLA","18"}</p>
                        <div class="Clear"></div>
<!-- dtl:block:SLA -->
                    </fieldset>

                    <fieldset class="TableLike FixedLabelSmall">
<!-- dtl:block:FirstResponseTime -->
                        <label>$Text{"First Response Time"}:</label>
                        <div class="Value">
                            <p title="$Text{"Service Time"}: $QData{"FirstResponseTimeWorkingTime"}" class="$QData{"FirstResponseTimeClass"}">
                                $QData{"FirstResponseTimeHuman"}
                                <br/>
                                $TimeShort{"$QData{"FirstResponseTimeDestinationDate"}"}
                            </p>
                        </div>
                        <div class="Clear"></div>
<!-- dtl:block:FirstResponseTime -->
<!-- dtl:block:UpdateTime -->
                        <label>$Text{"Update Time"}:</label>
                        <div class="Value">
                            <p title="$Text{"Service Time"}: $QData{"UpdateTimeWorkingTime"}" class="$QData{"UpdateTimeClass"}">
                                $QData{"UpdateTimeHuman"}
                                <br/>
                                $TimeShort{"$QData{"UpdateTimeDestinationDate"}"}
                            </p>
                        </div>
                        <div class="Clear"></div>
<!-- dtl:block:UpdateTime -->
<!-- dtl:block:SolutionTime -->
                        <label>$Text{"Solution Time"}:</label>
                        <div class="Value">
                            <p title="$Text{"Service Time"}: $QData{"SolutionTimeWorkingTime"}" class="$QData{"SolutionTimeClass"}">
                                $QData{"SolutionTimeHuman"}
                                <br/>
                                $TimeShort{"$QData{"SolutionTimeDestinationDate"}"}
                            </p>
                        </div>
                        <div class="Clear"></div>
<!-- dtl:block:SolutionTime -->
                    </fieldset>

                    <fieldset class="TableLike FixedLabelSmall">
                        <label>$Text{"CustomerID"}:</label>
                        <p class="Value">
<!-- dtl:block:CustomerIDRW -->
                            <a href="$Config{"CustomerDBLink"}" class="AsPopup PopupType_TicketAction" $Config{"CustomerDBLinkTarget"}>$QData{"CustomerID", "18"}</a>
<!-- dtl:block:CustomerIDRW -->
<!-- dtl:block:CustomerIDRO -->
                            $QData{"CustomerID", "18"}
<!-- dtl:block:CustomerIDRO -->
                        </p>
                        <div class="Clear"></div>
<!-- dtl:block:TotalAccountedTime -->
                        <label>$Text{"Accounted time"}:</label>
                        <p class="Value">$Data{"TicketTimeUnits"}</p>
                        <div class="Clear"></div>

<!-- dtl:block:TotalAccountedTime -->
<!-- dtl:block:PendingUntil -->
                        <label>$Text{"Pending till"}:</label>
                        <p class="Value $QData{"PendingUntilClass"}">$Data{"PendingUntil"}</p>
                        <div class="Clear"></div>
<!-- dtl:block:PendingUntil -->
<!-- dtl:block:Owner -->
                        <label>$Text{"Owner"}:</label>
                        <p class="Value" title="$QData{"UserFirstname"} $QData{"UserLastname"} ($QData{"UserLogin"})">$Quote{"$Data{"UserFirstname"} $Data{"UserLastname"}","18"}</p>
                        <div class="Clear"></div>

<!-- dtl:block:Owner -->
<!-- dtl:block:Responsible -->
                        <label>$Text{"Responsible"}:</label>
                        <p class="Value" title="$QData{"UserFirstname"} $QData{"UserLastname"} ($QData{"UserLogin"})">$Quote{"$Data{"UserFirstname"} $Data{"UserLastname"}","18"}</p>
                        <div class="Clear"></div>

<!-- dtl:block:Responsible -->
                    </fieldset>

# show ticket dynamic fields
                    <fieldset class="TableLike FixedLabelSmall">
<!-- dtl:block:TicketDynamicField -->
                        <label>$Text{"$Data{"Label"}"}:</label>
                        <p class="Value">
<!-- dtl:block:TicketDynamicFieldLink -->
                            <span title="$QData{"Title"}"><a href="$Data{"Link"}" target="_blank" class="DynamicFieldLink">$Data{"Value"}</a></span>
<!-- dtl:block:TicketDynamicFieldLink -->
<!-- dtl:block:TicketDynamicFieldPlain -->
                            <span title="$QData{"Title"}">$Data{"Value"}</span>
<!-- dtl:block:TicketDynamicFieldPlain -->
                        </p>
                        <div class="Clear"></div>
<!-- dtl:block:TicketDynamicField -->
                    </fieldset>

# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
#                    <fieldset class="TableLike FixedLabelSmall">
#<!-- dtl:block:TicketDynamicField_Field1 -->
#                        <label>$Text{"$Data{"Label"}"}:</label>
#                        <p class="Value">
#<!-- dtl:block:TicketDynamicField_Field1_Link -->
#                            <span title="$QData{"Title"}"><a href="$Data{"Link"}" target="_blank">$Data{"Value"}</a></span>
#<!-- dtl:block:TicketDynamicField_Field1_Link -->
#<!-- dtl:block:TicketDynamicField_Field1_Plain -->
#                            <span title="$QData{"Title"}">$Data{"Value"}</span>
#<!-- dtl:block:TicketDynamicField_Field1_Plain -->
#                        </p>
#<!-- dtl:block:TicketDynamicField_Field1 -->
#                    </fieldset>
#                    <fieldset class="TableLike FixedLabelSmall">
#<!-- dtl:block:TicketDynamicField_Field2 -->
#                        <label>$Text{"$Data{"Label"}"}:</label>
#                        <p class="Value">
#<!-- dtl:block:TicketDynamicField_Field2_Link -->
#                            <span title="$QData{"Title"}"><a href="$Data{"Link"}" target="_blank">$Data{"Value"}</a></span>
#<!-- dtl:block:TicketDynamicField_Field2_Link -->
#<!-- dtl:block:TicketDynamicField_Field2_Plain -->
#                            <span title="$QData{"Title"}">$Data{"Value"}</span>
#<!-- dtl:block:TicketDynamicField_Field2_Plain -->
#                        </p>
#<!-- dtl:block:TicketDynamicField_Field2 -->
#                    </fieldset>
                </div>
            </div>
            <div class="WidgetSimple">
                <div class="Header">
                    <h2>$Text{"Customer Information"}</h2>
                </div>
                <div class="Content">
# show customer info table
<!-- dtl:block:CustomerTable -->
                    $Data{"CustomerTable"}
<!-- dtl:block:CustomerTable -->
                </div>
            </div>
<!-- dtl:block:LinkTableSimple -->
            <div class="WidgetSimple DontPrint">
                <div class="Header">
                    <h2>$Text{"Linked Objects"}</h2>
                </div>
                <div class="Content">
                    $Data{"LinkTableStrg"}
                </div>
            </div>
<!-- dtl:block:LinkTableSimple -->
        </div>
        <div class="ContentColumn">
            <div class="ControlRow">
                <h2>$QData{"ArticleCount"} $Text{"Article(s)"}</h2>
                <div class="AdditionalInformation">
                    $Text{"Age"}: $Data{"Age"} &ndash; $Text{"Created"}: $TimeShort{"$Data{"Created"}"}
<!-- dtl:block:CreatedBy -->
                    $Text{"by"} $QData{"CreatedByUser"}
<!-- dtl:block:CreatedBy -->
                </div>
            </div>
            <div class="ActionRow">
                <ul class="Actions">
<!-- dtl:block:TicketMenu -->
                    <li>
                        <a href="$Env{"Baselink"}$Data{"Link"}" class="$QData{"Class"}" $Data{"LinkParam"} title="$Text{"$Data{"Description"}"}">$Text{"$Data{"Name"}"}</a>
                    </li>
<!-- dtl:block:TicketMenu -->
<!-- dtl:block:MoveLink -->
                    <li class="$QData{"Class"}">
                        <form title="$Text{"Move ticket to a different queue"}" action="$Env{"CGIHandle"}" method="post">
                            <input type="hidden" name="Action" value="AgentTicketMove"/>
                            <input type="hidden" name="QueueID" value="$QData{"QueueID"}"/>
                            <input type="hidden" name="TicketID" value="$QData{"TicketID"}"/>
                            <label for="DestQueueID" class="InvisibleText">$Text{"Change queue"}:</label>
                            $Data{"MoveQueuesStrg"}
                        </form>
<!-- dtl:js_on_document_complete -->
<script type="text/javascript">//<![CDATA[
    $('#DestQueueID').bind('change', function (Event) {
        $(this).closest('form').submit();
    });
//]]></script>
<!-- dtl:js_on_document_complete -->
                    </li>
<!-- dtl:block:MoveLink -->
<!-- dtl:block:MoveForm -->
                    <li>
                        <a href="$Env{"Baselink"}Action=AgentTicketMove;TicketID=$LQData{"TicketID"};" class="AsPopup PopupType_TicketAction" title="$Text{"Change Queue"}">$Text{"Change Queue"}</a>
                    </li>
<!-- dtl:block:MoveForm -->
                </ul>
                <div class="Clear"></div>
            </div>

            <div id="ArticleTree">
$Data{"ArticleTree"}
            </div>

            <div id="ArticleItems">
$Data{"ArticleItems"}
            </div>

<!-- dtl:block:LinkTableComplex -->
            <div class="Content">
                $Data{"LinkTableStrg"}
            </div>
<!-- dtl:block:LinkTableComplex -->

        </div>
        <div class="Clear"></div>
    </div>

</div>
<!-- dtl:block:Header -->



<!-- dtl:block:Tree -->
<div id="ArticleTable"  class="FixedHeader">
    <div class="ControlRow">
<!-- dtl:block:ArticleFilterDialogLink -->
        <div class="ArticleFilter Icons">
            <span class="InvisibleText">$Text{"Article Filter"}:</span>
# Only show one: Set or Reset.
#<!-- dtl:block:ArticleFilterSetLink -->
            <a href="#" id="SetArticleFilter" title="$Text{"Add Filter"}"><span>$Text{"Set"}</span></a>
#<!-- dtl:block:ArticleFilterSetLink -->
<!-- dtl:block:ArticleFilterResetLink -->
            <a class="Active" href="#" id="ResetArticleFilter" title="$Text{"Reset Filter"}"><span>$Text{"Reset"}</span></a>
<!-- dtl:block:ArticleFilterResetLink -->
        </div>
<!-- dtl:block:ArticleFilterDialogLink -->
        <div class="ArticleView Icons">
            <span class="InvisibleText">$Text{"Article"} $Text{"View"}:</span>
<!-- dtl:block:Expand -->
            <a class="OneArticle Active" href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$LQData{"TicketID"};ArticleID=$LQData{"ArticleID"};ZoomExpand=0" title="$Text{"Show one article"}"><span>$Text{"Show one article"}</span></a>
            <a class="AllArticles" href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$LQData{"TicketID"};ArticleID=$LQData{"ArticleID"};ZoomExpand=1" title="$Text{"Show all articles"}"><span>$Text{"Show all articles"}</span></a>
<!-- dtl:block:Expand -->
<!-- dtl:block:Collapse -->
            <a class="OneArticle" href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$LQData{"TicketID"};ArticleID=$LQData{"ArticleID"};ZoomExpand=0" title="$Text{"Show one article"}"><span>$Text{"Show one article"}</span></a>
            <a class="AllArticles Active" href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$LQData{"TicketID"};ArticleID=$LQData{"ArticleID"};ZoomExpand=1" title="$Text{"Show all articles"}"><span>$Text{"Show all articles"}</span></a>
<!-- dtl:block:Collapse -->
        </div>
        <div class="Clear"></div>
    </div>
    <div id="ArticleTableBody" class="ActionRow">
        <div class="Scroller">
            <table id="FixedTable" class="TableSmall NoCellspacing $QData{"TableClasses"}">
                <thead>
                    <tr>
                        <th class="UnreadArticles"><a class="UnreadArticles" href="#" title="$Text{"Unread articles"}"><span class="UnreadArticles"></span></a></th>
                        <th class="No Sortable"><a href="#">$Text{"No."}</a></th>
                        <th class="Type Sortable"><a href="#">$Text{"Type"}</a></th>
                        <th class="Direction Sortable"><a href="#" title="$Text{"Direction"}"><span class="Direction"><!--Direction--></span></a></th>
                        <th class="From Sortable"><a href="#">$Text{"From"}</a></th>
                        <th class="Subject Sortable"><a href="#">$Text{"Subject"}</a></th>
                        <th class="Created Sortable"><a href="#">$Text{"Created"}</a></th>
                        <th class="Attachments Last"><a href="#" title="$Text{"Attachments"}"><span><!--Attachments--></span></a></th>
                    </tr>
                </thead>
                <tbody>
<!-- dtl:block:TreeItem -->
                    <tr class="$QData{"SenderType"}-$QData{"ArticleType"} $QData{"ClassRow"}" id="Row$LQData{"Count"}">
                        <td class="$QData{"Class"} UnreadArticles Fixed NonTextContent">
<!-- dtl:block:TreeItemNewArticle -->
                            <span class="$QData{"Class"}" title="$Text{"Unread Article!"}">$Text{"Unread Article!"}</span>
<!-- dtl:block:TreeItemNewArticle -->
<!-- dtl:block:TreeItemNoNewArticle -->
                            <span class="NoContent"></span>
<!-- dtl:block:TreeItemNoNewArticle -->
                        </td>
                        <td class="No">
                            $QData{"Count"}
                            <input type="hidden" class="ArticleInfo" name="Link$LQData{"Count"}" value="$Env{"Baselink"}Action=AgentTicketZoom;Subaction=ArticleUpdate;Count=$LQData{"Count"};TicketID=$QData{"TicketID"};ArticleID=$QData{"ArticleID"};"/>
                            <input type="hidden" class="ArticleID" value="$QData{"ArticleID"}" />
                            <input type="hidden" class="SortData" value="$QData{"Count"}" />
                        </td>
                        <td class="Type">
                            <div>$Text{"$Data{"SenderType"}"} &ndash; $Text{"$Data{"ArticleType"}"}</div>
                            <input type="hidden" class="SortData" value="$Text{"$Data{"SenderType"}"} &ndash; $Text{"$Data{"ArticleType"}"}" />
                        </td>
                        <td class="Direction">
<!-- dtl:block:TreeItemDirectionIncoming -->
                            <span class="Direction Incoming" title="$Text{"Incoming message"}"></span>
                            <input type="hidden" class="SortData" value="0" />
<!-- dtl:block:TreeItemDirectionIncoming -->
<!-- dtl:block:TreeItemDirectionOutgoing -->
                            <span class="Direction Outgoing" title="$Text{"Outgoing message"}"></span>
                            <input type="hidden" class="SortData" value="1" />
<!-- dtl:block:TreeItemDirectionOutgoing -->
<!-- dtl:block:TreeItemDirectionInternal -->
                            <span class="Direction Internal" title="$Text{"Internal message"}"></span>
                            <input type="hidden" class="SortData" value="2" />
<!-- dtl:block:TreeItemDirectionInternal -->
                        </td>
                        <td class="From">
                            <div title="$QData{"From"}"><a href="#">$QData{"FromRealname","34"}</a></div>
                            <input type="hidden" class="SortData" value="$QData{"From"}" />
                        </td>
##############
### increase character limit of the ticket update subject field in AgentTicketZoom view                                   
                        <td class="Subject">
                            <div title="$QData{"Subject"}"><a href="#">$QData{"Subject","200"}</a></div>
                            <input type="hidden" class="SortData" value="$QData{"Subject"}" />
                        </td>
                        <td class="Created">
                            <a href="#">$TimeShort{"$QData{"Created"}"}</a>
# Include custom sorting information: date in ISO format.
# Other date formats cannot be sorted reliably.
                            <input type="hidden" class="SortData" value="$QData{"Created"}" />
                        </td>
                        <td class="Attachments Attachment Fixed NonTextContent">
<!-- dtl:block:TreeItemAttachment -->
<!-- dtl:block:TreeItemAttachmentIconSingle -->
# show attachment preview data in tooltip
                            <a class="Attachment" title="$Text{"Attachment"} $QData{"Filename"} ($QData{"Filesize"})" rel="TicketAttachment$QData{"Count"}"></a>
<!-- dtl:block:TreeItemAttachmentIconSingle -->
<!-- dtl:block:TreeItemAttachmentIconMultiple -->
# no preview data in tooltip
                            <a class="Attachment" title="$Text{"Attachments"}" rel="TicketAttachment$QData{"Count"}"></a>
<!-- dtl:block:TreeItemAttachmentIconMultiple -->
                            <div id="TicketAttachment$QData{"Count"}" class="AttachmentData Hidden">
                                <div class="Attachment InnerContent">
<!-- dtl:block:TreeItemAttachmentItem -->
                                    <div class="AttachmentElement">
                                        <h3>
# bugfix for bug#5579 - Spaces in filenames are converted to + characters when downloading in IE.
# $QData{"Filename"} need to be the filename, take care that it is not $LQData{""}
                                            <a href="$Env{"CGIHandle"}/$QData{"Filename"}?Action=AgentTicketAttachment;ArticleID=$LQData{"ArticleID"};FileID=$LQData{"FileID"}" $Data{"Target"}>$QData{"Filename"}</a>
                                        </h3>
                                        <p>$QData{"Filesize"}</p>
                                    </div>
<!-- dtl:block:TreeItemAttachmentItem -->
                                </div>
                            </div>
<!-- dtl:block:TreeItemAttachment -->
<!-- dtl:block:TreeItemNoAttachment -->
                            <span class="NoContent"></span>
<!-- dtl:block:TreeItemNoAttachment -->
                        </td>
                    </tr>
<!-- dtl:block:TreeItem -->
                </tbody>
            </table>
        </div>
        <div class="Handle ui-resizable-handle ui-resizable-s">
            <a href="#">$Text{"Resize"}</a>
        </div>
    </div>
</div>
<!-- dtl:block:Tree -->

<!-- dtl:block:ArticleItem -->
<div>
    <a name="Article$QData{"ArticleID"}"></a>
    <div class="WidgetBox SpacingTop Expanded">
        <div class="LightRow Header">
            <div class="WidgetAction Toggle"><a href="#" title="$Text{"Show or hide the content"}"><span></span></a></div>
            <h2>#$QData{"Count"} &ndash; $QData{"Subject","200"}</h2>
            <div class="AdditionalInformation SpacingLoader">
                $Text{"Created"}: $TimeShort{"$Data{"Created"}"}
<!-- dtl:block:ArticleCreatedBy -->
                $Text{"by"} $QData{"CreatedByUser"}
<!-- dtl:block:ArticleCreatedBy -->
            </div>
        </div>
        <div class="LightRow Bottom">
            <ul class="Actions">
<!-- dtl:block:ArticleMenu-->
                <li>
                    <a href="$Env{"Baselink"}$Data{"Link"}" class="$QData{"Class"}" $Data{"LinkParam"} title="$Text{"$Data{"Description"}"}">$Text{"$Data{"Name"}"}</a>
                </li>
<!-- dtl:block:ArticleMenu-->

<!-- dtl:block:ArticleReplyAsDropdown -->
                <li>
                    <form title="$Text{"$Data{"Name"}"}" action="$Env{"CGIHandle"}" method="get" id="$QData{"FormID"}">
                        <input type="hidden" name="Action" value="$QData{"Action"}"/>
                        <input type="hidden" name="TicketID" value="$QData{"TicketID"}"/>
                        <input type="hidden" name="ArticleID" value="$QData{"ArticleID"}"/>
                        <input type="hidden" name="ReplyAll" value="$QData{"ReplyAll"}"/>
                        <label for="$QData{"ResponseElementID"}" class="InvisibleText">$Text{"$Data{"Name"}"}:</label>
                        $Data{"StandardResponsesStrg"}
                    </form>
<!-- dtl:block:ArticleReplyAsDropdownJSOnLoad -->
<script type="text/javascript">//<![CDATA[
$('#$QData{"FormID"} select[name=ResponseID]').bind('change', function (Event) {
    var URL;

    if ($(this).val() > 0) {
        URL = Core.Config.Get('Baselink') + $(this).parents().serialize();
        Core.UI.Popup.OpenPopup(URL, 'TicketAction');
        // reset the select box so that it can be used again from the same window
        $(this).val('0');
    }
});
//]]></script>
<!-- dtl:block:ArticleReplyAsDropdownJSOnLoad -->
<!-- dtl:block:ArticleReplyAsDropdownJSStatic -->
<!-- dtl:js_on_document_complete -->
<script type="text/javascript">//<![CDATA[
$('#$QData{"FormID"} select[name=ResponseID]').bind('change', function (Event) {
    var URL;

    if ($(this).val() > 0) {
        URL = Core.Config.Get('Baselink') + $(this).parents().serialize();
        Core.UI.Popup.OpenPopup(URL, 'TicketAction');
        // reset the select box so that it can be used again from the same window
        $(this).val('0');
    }
});
//]]></script>
<!-- dtl:js_on_document_complete -->
<!-- dtl:block:ArticleReplyAsDropdownJSStatic -->
                </li>
<!-- dtl:block:ArticleReplyAsDropdown -->
            </ul>
            <div class="ClearLeft"></div>
        </div>

        <div class="Content">
            <div class="ArticleMailHeader">
                <fieldset class="TableLike FixedLabelSmall">
<!-- dtl:block:RowRecipient -->
                    <label>$Text{"$Data{"Key"}"}:</label>
                    <p class="Value" title="$QData{"Value"}">$QData{"Realname","200"}</p>
                    <div class="Clear"></div>
<!-- dtl:block:RowRecipient -->
<!-- dtl:block:RowData -->
                    <label>$Text{"$Data{"Key"}"}:</label>
                    <p class="Value" title="$QData{"Value"}">$QData{"Value","200"}</p>
                    <div class="Clear"></div>
<!-- dtl:block:RowData -->

# show article dynamic fields
<!-- dtl:block:ArticleDynamicField -->
                    <label>$Text{"$Data{"Label"}"}:</label>
<!-- dtl:block:ArticleDynamicFieldLink -->
                    <p class="Value" title="$QData{"Title"}"><a href="$Data{"Link"}" target="_blank" class="DynamicFieldLink">$Data{"Value"}</a></p>
<!-- dtl:block:ArticleDynamicFieldLink -->
<!-- dtl:block:ArticleDynamicFieldPlain -->
                    <p class="Value" title="$QData{"Title"}">$Data{"Value"}</p>
<!-- dtl:block:ArticleDynamicFieldPlain -->
                    <div class="Clear"></div>
<!-- dtl:block:ArticleDynamicField -->

# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
#<!-- dtl:block:ArticleDynamicFieldField1 -->
#                        <label>$Text{"$Data{"Label"}"}:</label>
#<!-- dtl:block:ArticleDynamicField1Link -->
#                    <p class="Value" title="$QData{"Title"}"><a href="$Data{"Link"}" target="_blank" class="DynamicFieldLink">$Data{"Value"}</a></p>
#<!-- dtl:block:ArticleDynamicField1Link -->
#<!-- dtl:block:ArticleDynamicField1Plain -->
#                    <p class="Value" title="$QData{"Title"}">$Data{"Value"}</p>
#<!-- dtl:block:ArticleDynamicField1Plain -->
#                        <div class="Clear"></div>
#<!-- dtl:block:ArticleDynamicFieldField1 -->
#<!-- dtl:block:ArticleDynamicFieldField2 -->
#                        <label>$Text{"$Data{"Label"}"}:</label>
#<!-- dtl:block:ArticleDynamicField2Link -->
#                    <p class="Value" title="$QData{"Title"}"><a href="$Data{"Link"}" target="_blank" class="DynamicFieldLink">$Data{"Value"}</a></p>
#<!-- dtl:block:ArticleDynamicField2Link -->
#<!-- dtl:block:ArticleDynamicField2Plain -->
#                    <p class="Value" title="$QData{"Title"}">$Data{"Value"}</p>
#<!-- dtl:block:ArticleDynamicField2Plain -->
#                        <div class="Clear"></div>
#<!-- dtl:block:ArticleDynamicFieldField2 -->

# show article options like signed, crypted, ...
<!-- dtl:block:ArticleOption -->
                    <label>$Text{"$Data{"Key"}"}:</label>
                    <div title="$QData{"Value"}" class="$QData{"Result"} Value">$QData{"Value","160"}</div>
                    <div class="Clear"></div>
<!-- dtl:block:ArticleOption -->

#                    <!-- Include the full subject so that it can be copied. The one in the title bar is shortened. -->
                    <label>$Text{"Subject"}:</label>
                    <p class="Value">$QData{"Subject"}</p>
                    <div class="Clear"></div>

# show article accounted time
<!-- dtl:block:ArticleAccountedTime -->
                    <label>$Text{"$Data{"Key"}"}:</label>
                    <p class="Value">$QData{"Value"}</p>
                    <div class="Clear"></div>
<!-- dtl:block:ArticleAccountedTime -->

# show attachments
<!-- dtl:block:ArticleAttachment -->
                    <label>$Text{"Attachment"}:</label>
                    <p class="Value">
<!-- dtl:block:ArticleAttachmentRow -->
<!-- dtl:block:ArticleAttachmentRowLink -->
                        <a class="$QData{"Class"}" href="$Data{"Link"}" $Data{"Target"} title="$Text{"$Data{"Action"}"}">$QData{"Filename"}</a> $QData{"DataFileSize"}
<!-- dtl:block:ArticleAttachmentRowLink -->
<!-- dtl:block:ArticleAttachmentRowNoLink -->
                        $QData{"Filename"}, $QData{"Filesize"}
<!-- dtl:block:ArticleAttachmentRowNoLink -->
                        <br />
<!-- dtl:block:ArticleAttachmentRow -->
                    </p>
                    <div class="Clear"></div>
<!-- dtl:block:ArticleAttachment -->
                </fieldset>
            </div>
            <div class="ArticleMailContent">
<!-- dtl:block:BodyPlain -->
$Data{"BodyNote"}
                <div class="ArticleBody">
$Data{"Body"}
                </div>
<!-- dtl:block:BodyPlain -->
<!-- dtl:block:BodyHTML -->
                <div>
# execute IFrame JS asynchronously. Otherwise it could happen before our API was loaded
                    <iframe width="100%" frameborder="0" id="Iframe$QData{"ArticleID"}" onload="window.setTimeout( function (){ if (typeof Core === 'object' && typeof Core.Agent === 'object' && typeof Core.Agent.TicketZoom === 'object') { Core.Agent.TicketZoom.IframeAutoHeight($('#Iframe$QData{"ArticleID"}')); } }, 500);" src="$Env{"Baselink"}Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=$QData{"ArticleID"};FileID=$QData{"AttachmentIDOfHTMLBody"}"></iframe>
                </div>
<!-- dtl:block:BodyHTML -->
            </div>
        </div>
    </div>
</div>
<!-- dtl:block:ArticleItemMarkAsSeen -->
<!-- dtl:js_on_document_complete -->
<script type="text/javascript">//<![CDATA[
    Core.Agent.TicketZoom.MarkAsSeen($QData{"TicketID"}, $QData{"ArticleID"});
//]]></script>
<!-- dtl:js_on_document_complete -->
<!-- dtl:block:ArticleItemMarkAsSeen -->
<!-- dtl:block:ArticleItem -->

<!-- dtl:block:TicketItemMarkAsSeen -->
<!-- dtl:js_on_document_complete -->
<script type="text/javascript">//<![CDATA[
    Core.Agent.TicketZoom.MarkTicketAsSeen($QData{"TicketID"});
//]]></script>
<!-- dtl:js_on_document_complete -->
<!-- dtl:block:TicketItemMarkAsSeen -->

<!-- dtl:block:TicketZoomInit -->
<!-- dtl:js_on_document_complete -->
<script type="text/javascript">//<![CDATA[
    Core.Agent.TicketZoom.Init({ ArticleTableHeight: parseInt('$Env{"UserTicketZoomArticleTableHeight"}', 10)});
    Core.Config.Set('Ticket::Frontend::HTMLArticleHeightDefault', parseInt("$Config{"Ticket::Frontend::HTMLArticleHeightDefault"}" || 0, 10));
    Core.Config.Set('Ticket::Frontend::HTMLArticleHeightMax', parseInt("$Config{"Ticket::Frontend::HTMLArticleHeightMax"}" || 0, 10));
//]]></script>
<!-- dtl:js_on_document_complete -->
<!-- dtl:block:TicketZoomInit -->
OTRS 3.1.6, Windows 2008 with MySQL database
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morecw
Znuny expert
Posts: 215
Joined: 18 Jun 2012, 09:24
Znuny Version: 3.1.6
Real Name: Craig Wellman
Company: STÜBER SYSTEMS

Re: Subject character limit in AgentTicketZoom

Post by morecw »

The total chars it's currently displaying is 100. But this number doesn't exist in the file. Could it be coded elsewhere somehow?
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crythias
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Re: Subject character limit in AgentTicketZoom

Post by crythias »

Code: Select all

#                    <!-- Include the full subject so that it can be copied. The one in the title bar is shortened. -->
                    <label>$Text{"Subject"}:</label>
                    <p class="Value">$QData{"Subject"}</p>
                    <div class="Clear"></div>
no size, defaults to 100
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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morecw
Znuny expert
Posts: 215
Joined: 18 Jun 2012, 09:24
Znuny Version: 3.1.6
Real Name: Craig Wellman
Company: STÜBER SYSTEMS

Re: Subject character limit in AgentTicketZoom

Post by morecw »

Is this wrong? It's still not working! :(

Code: Select all

                    <!-- Include the full subject so that it can be copied. The one in the title bar is shortened. -->
                    <label>$Text{"Subject"}:</label>
                    <p class="Value" title="$QData{"Subject"}">$QData{"Subject","200"}</p>
                    <div class="Clear"></div>
OTRS 3.1.6, Windows 2008 with MySQL database
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morecw
Znuny expert
Posts: 215
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Znuny Version: 3.1.6
Real Name: Craig Wellman
Company: STÜBER SYSTEMS

Re: Subject character limit in AgentTicketZoom

Post by morecw »

Have I written the above code wrong? Why doesn't it work?
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crythias
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Re: Subject character limit in AgentTicketZoom

Post by crythias »

The code for Layout.pm:

Code: Select all

    # set Max option
    $OptionRef->{Max} = $Param{Max} || 100;
 

Code: Select all

                elsif ($1 eq 'QData') {
                    my $Text = $2;
                    if ( !defined $Text || $Text =~ /^",\s*"(.+)$/ ) {
                        '';
                    }
                    elsif ($Text =~ /^(.+?)",\s*"(.+)$/) {
                        if ( defined $GlobalRef->{Data}->{$1} ) {
                            $Self->Ascii2Html(Text => $GlobalRef->{Data}->{$1}, Max => $2);
                        } 
morecw wrote:Have I written the above code wrong? Why doesn't it work?
Don't know. probably a cache issue.
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morecw
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Re: Subject character limit in AgentTicketZoom

Post by morecw »

[quote="crythias"]The code for Layout.pm:

Code: Select all

    # set Max option
    $OptionRef->{Max} = $Param{Max} || 100;
 
Ok so I update this value..

Code: Select all

                elsif ($1 eq 'QData') {
                    my $Text = $2;
                    if ( !defined $Text || $Text =~ /^",\s*"(.+)$/ ) {
                        '';
                    }
                    elsif ($Text =~ /^(.+?)",\s*"(.+)$/) {
                        if ( defined $GlobalRef->{Data}->{$1} ) {
                            $Self->Ascii2Html(Text => $GlobalRef->{Data}->{$1}, Max => $2);
                        } 
What do I do with this section?
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Re: Subject character limit in AgentTicketZoom

Post by crythias »

The first part describes the limit internally.
The second part describes where it's used/how it's parsed. Don't touch it. Just know that's where it's used.
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morecw
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Re: Subject character limit in AgentTicketZoom

Post by morecw »

ok done the following but still no change...

Layout.pm:

Code: Select all

    # set Max option
    $OptionRef->{Max} = $Param{Max} || 150;
otrs.CacheDelete.pl
otrs.RebuildConfig.pl
OTRS Services Restart

..maybe I should just give up on this?
OTRS 3.1.6, Windows 2008 with MySQL database
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morecw
Znuny expert
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Znuny Version: 3.1.6
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Company: STÜBER SYSTEMS

Re: Subject character limit in AgentTicketZoom

Post by morecw »

ahha! Found 'SubjectSize' in Core::Ticket!
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