Good morning people,
my doubts and the next.
When my client opens a ticket or my helpdesk opens a ticket for my client, I wonder if the notes you have put in tickets like my customers to receive them by email.
I believe that would facilitate interaction with my client.
Thank you.
email for notes
Moderator: crythias
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maironcosta
- Znuny newbie
- Posts: 14
- Joined: 22 Jun 2012, 16:41
- Znuny Version: 3.1.1
Re: email for notes
use the -Reply- Function of the ticket for interaction with the customer
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
maironcosta
- Znuny newbie
- Posts: 14
- Joined: 22 Jun 2012, 16:41
- Znuny Version: 3.1.1
Re: email for notes
sorry, but i did not