Package not correctly deployed! Please reinstall the package

[ndhvu275]

Hi,

I'm new in OTRS (2 weeks). I'm using OTRS version 3.1.13 (released), installed for Win (Win7). I'm try to do Hello World exmaple with guide book OTRS Developer. I've already finished all file like module (Hello World module) like below:
- Source file
- sopm file to install
- Do install via Web tool Package Manager, but the system shows an error (a general error): Package not correctly deployed! Please reinstall the package.
- Then, go to view otrs log file. It's written:
[Wed Nov 7 10:25:27 2012][Error][Kernel::System::Package::_FileInstall][2549] Content not defined in File!
[Wed Nov 7 10:25:27 2012][Error][Kernel::System::Package::_FileInstall][2549] Content not defined in File!
[Wed Nov 7 10:25:27 2012][Error][Kernel::System::Package::_FileInstall][2549] Content not defined in File!
[Wed Nov 7 10:25:27 2012][Error][Kernel::System::Package::_FileInstall][2549] Content not defined in File!
[Wed Nov 7 10:25:27 2012][Error][Kernel::System::Package::_FileInstall][2549] Content not defined in File!
[Wed Nov 7 10:25:27 2012][Notice][Kernel::System::Package::RepositoryGet] No such package: AgentHelloWorld-0.0.1!

It's seem not have permission for installing, I think. Do you have any ideal for this?

Please let me know what is exactly error?

Thanks & Regard,
Hoang Vu

[reneeb]

Which files have you created? How did you create the OPM file? Can you attach the OPM file to this thread?

[ndhvu275]

Which files have you created? How did you create the OPM file? Can you attach the OPM file to this thread?

Hi,

First, thanks for your reply.

Source code files I created and place them on the working location, their structure directory like below:
Kernel/Config/File/HelloWorld.xml
Kernel/Language/de_AgentHelloWorld.pm
Kernel/Modules/AgentHelloWorld.pm
Kernel/Output/HTML/Standard/HelloWorld.dtl
Kernel/System/HelloWorld.pm

I've not yet created the OPM file, just is SOPM file (from SOPM build into OPM file). My problem was here, can not build!

Btw, I've try build via CMD for finding an error. The error seems around write permission from otrs.SetPermissions.pl (please view the attached file:ErrorCMD)
4rum not allow to attach sopm file, then I copied the content right here:
<?xml version="1.0" encoding="utf-8" ?>
<otrs_package version="1.1">
<Name>AgentHelloWorld</Name>
<Version>0.0.1</Version>
<Framework>3.1.x</Framework>
<Vendor>Hoang Vu</Vendor>
<URL>http://otrs.org/</URL>
<License>Hoang Vu PUBLIC LICENSE</License>
<ChangeLog Version="0.0.1" Date="2012-11-07 11:15:21">Create new</ChangeLog>
<Description Lang="en">Hello World</Description>
<Description Lang="de">Hello Weit</Description>
<IntroInstall Type="post" Lang="en" Title="Thank you!">Thank you for choosing the HelloWorld module.</IntroInstall>
<IntroInstall Type="post" Lang="de" Title="Vielen Dank!">Vielen Dank fuer die Auswahl des HelloWorld Modules.</IntroInstall>
<BuildDate>2012-11-07</BuildDate>
<BuildHost>http://localhost/otrs/</BuildHost>
<Filelist>
<File Permission="644" Location="D:/_OTRS/Kernel/Config/Files/HelloWorld.xml"></File>
<File Permission="644" Location="D:/_OTRS/Kernel/System/HelloWorld.pm"></File>
<File Permission="644" Location="D:/_OTRS/Kernel/Modules/AgentHelloWorld.pm"></File>
<File Permission="644" Location="D:/_OTRS/Kernel/Language/de_AgentHelloWorld.pm"></File>
<File Permission="644" Location="D:/_OTRS/Kernel/Output/HTML/Standard/HelloWorld.dtl"></File>
</Filelist>
</otrs_package>

Please help me.

Thanks & Regards,
Hoang Vu

[ndhvu275]

Dear,

This error was found. Because I uploaded sopm file to install, it must be opm file. The sopm the file must be build into the opm file via cmd otrs.packagemanager.pl. So now, I don't understand this cmd not run. My cmd line line like below (CMD on Win):

c:\Program Files\otrs\otrs\bin>otrs.PackageManager.pl –a build –p d:\_OTRS\HelloWorld.sopm -o d:\_otrs\HelloWorld.opm

After run, don't see any error, but I didn't find the opm file. I also try to work around, but the results are the same

c:\Program Files\otrs\otrs\bin>otrs.PackageManager.pl –a build –p d:\_OTRS\HelloWorld.sopm

c:\Program Files\otrs\otrs\bin>otrs.PackageManager.pl –a build –p d:\_OTRS\HelloWorld.sopm writting d:\_otrs\HelloWorld.opm (in developer manual book)

c:\Program Files\otrs\otrs\bin>otrs.PackageManager.pl –a build –p d:\_OTRS\HelloWorld.sopm -o HelloWorld.opm

Anyone know that please help me

Thanks a lot,

Hoang Vu

[reneeb]

Try

Code: Select all

c:\Program Files\otrs\otrs\bin>otrs.PackageManager.pl -a build -p d:\_OTRS\HelloWorld.sopm -d d:\_otrs\

And it should print where the opm is located...

[ndhvu275]

Try

Code: Select all

c:\Program Files\otrs\otrs\bin>otrs.PackageManager.pl -a build -p d:\_OTRS\HelloWorld.sopm -d d:\_otrs\

And it should print where the opm is located...

Dear reneeb,

Thanks for reply. Your cmd line also not run. However I realized that otrs.PackageManager.pl could not run for Win, I tested. Then, I run it on Linux is ok. Also, I tested some coding and install on otrs for win, something could not execute, OTRS maybe not support for win as well.

Thx,

Hoang Vu

[reneeb]

Generally OTRS works on Windows as well. Can you be more specific about the errors you get?

[ndhvu275]

Generally OTRS works on Windows as well. Can you be more specific about the errors you get?

Hi reneeb,

Actually, I'm new for 2 weeks to work OTRS and Perl, I'm also not good on Linux OS. So, I try to create a HelloWorld module and install on OTRS for do example. During on it, I met 2 errors, I just guess the OTRS could not run on Win as well:
1. Using cmd line otrs.packagemanager.pl to build SOPM file into OPM file. Exactly cmd line I wrote above. But run it on Linux is ok. I'm thinking the codes in otrs,packagemanager.pl file is only run on Linux
2. After build on Linux seccessful into opm file, for example: HelloWorld.opm. I used it to install on OTRS (for Window), the BuildSelection function to build dropdownlist is not work. However I do the same on OTRS (for Linux) is also OK.

P/s: I'm using Win 7 and CentOS (on virual PC). Also setup OTRS on 2 OS.

May I wrong somewhere, please how let know for experiences on later times.

Thank so much

Hoang Vu

[reneeb]

Can you post the output of the script when you build the .opm file? Can you post the SystemLog entries of OTRS that are written when you install your module?

If you say "it doesn't work" doesn't help. There are many things that can go wrong...

[ndhvu275]

Can you post the output of the script when you build the .opm file? Can you post the SystemLog entries of OTRS that are written when you install your module?

If you say "it doesn't work" doesn't help. There are many things that can go wrong...

Dear reneeb,

Here is the output when running on Win


And here is the output when running on Linux


Both of case, they did not have any system log when I installed module.

Rgds,

Hoang Vu

[jojo]

you need to use / instead of \ also on windows

[reneeb]

Perl can handle "\" as well. Furthermore, the code doesn't reach any code that has to do anything with IO. Can you add the following code to otrs.PackageManager.pl (right before "if ( $opts{h} ) {"):

Code: Select all

use Data::Dumper;
die Dumper \%opts;

Please post the output.

[ndhvu275]

Perl can handle "\" as well. Furthermore, the code doesn't reach any code that has to do anything with IO. Can you add the following code to otrs.PackageManager.pl (right before "if ( $opts{h} ) {"):

Code: Select all

use Data::Dumper;
die Dumper \%opts;

Please post the output.

Dear reneeb,

Here is the output after your guide. And the line 85 is "die Dumper \%opt;" coding


Rgds,

Hoang Vu

[reneeb]

Sorry, it was a typo. It should be "%Opts" instead of "%opts" (use a capital letter O).

[ndhvu275]

Sorry, it was a typo. It should be "%Opts" instead of "%opts" (use a capital letter O).

Dear reneeb,

Here is the output

11-12-2012 3-38-09 PM.png

Thanks,
Hoang Vu

[reneeb]

That's strange. It doesn't recognize your parameters...

Can you also add

Code: Select all

use Devel::Peek;
Dump \@ARGV;

(right after the code you added before)

Don't worry about the output. This shows some internal structure of Perl and this helps me to debug...

[ndhvu275]

That's strange. It doesn't recognize your parameters...

Can you also add

Code: Select all

use Devel::Peek;
Dump \@ARGV;

(right after the code you added before)

Don't worry about the output. This shows some internal structure of Perl and this helps me to debug...

Dear reneeb,

The output likes this:

11-12-2012 4-05-16 PM.png

Thanks for your time,

Hoang Vu

[reneeb]

Even more strange... Have you changed anything in the script (beside the two code snippets I posted)?

Can you save this code as getopts.pl

Code: Select all

#!/usr/bin/perl

use strict;
use warnings;

use feature 'say';

use Getopt::Std;
use Data::Dumper;

my %Opts;
getopt( "haopd", \%Opts );
say Dumper [ \%Opts, \@ARGV ];

and run it with the same arguments as the package manager script?

[ndhvu275]

Even more strange... Have you changed anything in the script (beside the two code snippets I posted)?

Can you save this code as getopts.pl

Code: Select all

#!/usr/bin/perl

use strict;
use warnings;

use feature 'say';

use Getopt::Std;
use Data::Dumper;

my %Opts;
getopt( "haopd", \%Opts );
say Dumper [ \%Opts, \@ARGV ];

and run it with the same arguments as the package manager script?

Dear reneeb,

No, I have not changed anything. And here is result to be run with a new file getopts.pl, they seem nothing.

11-12-2012 4-29-15 PM.png

Thanks,
Hoang Vu

[reneeb]

You should pass the same arguments to getopt.pl ("-a build -p ...")

[ndhvu275]

You should pass the same arguments to getopt.pl ("-a build -p ...")

Hi reneeb,

It also sames above.

11-12-2012 4-53-57 PM.png

Thx,

Hoang Vu

[reneeb]

What if you do

Code: Select all

perl getopts.pl -a build

or

Code: Select all

perl getopts.pl "-a" "build"

It seems your issue is related to http://stackoverflow.com/questions/4234 ... -windows-7

[ndhvu275]

What if you do

Code: Select all

perl getopts.pl -a build

or

Code: Select all

perl getopts.pl "-a" "build"

It seems your issue is related to http://stackoverflow.com/questions/4234 ... -windows-7

Dear reneeb,

The output from your suggest, the both results are same.

11-13-2012 10-14-48 AM.png

Days ago I maybe lacked the prefix "perl" if want to run the perl script. I'd like the post again the output with running the packagemanager.pl with apply your

Code: Select all

use Data::Dumper;
die Dumper \%opts;

coding
The output

11-13-2012 10-09-43 AM.png

Hope it make you some ideas

Btw, I will read the solution you showed me

Thanks
Hoang Vu

[ndhvu275]

It seems your issue is related to http://stackoverflow.com/questions/4234 ... -windows-7

Dear reneeb,

The above link is just the solution about the "perl "prefix has or not if running the perl script via cmd line. My perl environment is actually right, so if I want to run the perl script, then I just add the "perl" prefix is ok.

Thx

Hoang Vu

[ndhvu275]

Dear,

This issue was solved. So I'd like share with you what do you need during setup OTRS on Win

After setup the OTRS, there is Perl environment was created in c:\Program Files\OTRS\StrawberryPerl\Perl. Then, I also setup the activePerl (I want to update some new Perl modules), that means it also created one more Perla environment in C:\Perl. So, there were existed 2 Perl environment in PATH ENVIRONMENT VARIABLES, let see the picture. Then, you have to remove C:\Perl

11-19-2012 9-01-52 AM.png

Hope the solution will help you,

Regards,
Hoang Vu