I have 2 dynamic fields created which I would like to appear in the Agent Dashboard. One is called Third Party and the other is Third Party Ticket Number. I would like 2 new columns to appear to the right of Ticket ID in the dashboard.
I have managed to create these in AgentDashboardTicketGeneric.dtl file but the information is not populated in these fields on the dashboard. How can I get this to be done? What files do I need to manipulate and what code please?
I have managed to get the dynamic fields to appear where I want them and thus populate them with information but the issue is with the dashboard
Hope you can help