How to use CustomerID in CI definition in CMDB

[yuri0001]

Hi!
I'm use a code:

Code: Select all

    {
        Key => 'Owner',
        Name => 'Owner',
        Searchable => 1,
        Input => {
            Type => 'Customer',
            Required => 1,
        },
    },

for entering customer in CI definition.
Now I want to enter CustomerID (I'm use it as Company name in my system).
What value should I use in this case in Type.
I'll try to use "CustomerID" but no field create in the form.
Where can I find field names that I can use in CI definition.
Sorry my bad English

[jojo]

this is not implemented yet but might be available in 3.2. version of CMDB

[yuri0001]

I'm tried to use CustomerCompany (Customer Company support is ON in my system).
It's help to me.
Now I can enter Company by selection from dropdown list after entering 2 symbols of Company Name or ID.

[binerf]

Hi,

Sorry to re-open this old topic but I've tried to use CustomerCompany in Config Item Computer definition but there is no field of dropdown list which appears in the form afterwards.

Code: Select all

{
        Key        => 'CustomerCompany',
        Name       => 'Test CustomerCompany',
        Searchable => 1,
        Input => {
            Type => 'CustomerCompany',
        },
}, 

Did I miss something ?

OTRS version: 3.1.11

Thank you in advance for your help.

[binerf]

Hi all,

Any feedback ?
At least, is that possible ?

Thanks.

[reneeb]

Which version of ITSMConfigurationManagement do you use?

[binerf]

Oups, sorry, I forgot to precise.

ITSMConfigurationManagement version: 3.1.6

Matthieu

[reneeb]

This was introduced in ITSM 3.1.7...

[binerf]

It works !!
Perfect !!!

Thank you very much, you're the best team !

Best

[binerf]

Hi all,

Now I can associate CI with CustomerCompany, that's perfect.

But I'd like to show this CustomerCompany (or better Company's name) in the CI overview list.

So I went in the sysconfig part and add new column in ITSMConfigItem::Frontend::AgentITSMConfigItem###ShowColumns as below:

Code: Select all

| Key                   | Content  |
| CustomerCompany       |    1     |

But unfortunately, CustomerCompany doesn't appear in the overview list.

Did I miss something ?

ITSM version: 3.1.7

Thank you in advance for your help.