Create New Ticket When External Email is Received

[elevatedOTRS]

I would like to be able to have someone send an email to helpdesk@elevationchurch.org (a.k.a OTRS), and from there I would like for OTRS to take the email in create a new ticket.

[reneeb]

See http://doc.otrs.org/3.1/en/html/email-receiving.html

[crythias]

That's exactly what it does. As long as it knows how to access that mailbox. NOTE: It will grab ALL the mail from that mailbox.

[elevatedOTRS]

It does pull every mail from that inbox however it still doesn't do anything with it. I have attached a screen shot of my mail filters "IT" is one of my define queues
Thanks

[crythias]

You don't need a filter to assign a queue. That is already handled in Action=AdminMailAccount
However, if you've disabled the queue that the mail account is supposed to go, your logs would tell you that it could or didn't make a ticket from what it fetched. It's still waiting to process them, but it may not be able to if you've customized it so the destinations don't exist.