TicketViewZoom Links

[tnieman]

We want to modify the links that are at the top of the TicketViewZoom (Back | Unlock | History | Print | Priority | Link | Owner | .......)

We want to remove (or hide) two and add a new one (or maybe just relabel and re-purpose one of the ones we don't want). Also want to reorder the links.

I'm not sure where this configuration needs to be done. Is it in the dtl file for TicketViewZoom?

Tom

[reneeb]

Those links are configured in the SysConfig: Ticket -> Frontend::Agent::Ticket::MenuModule

To "remove" links you have to just disable the appropriate SysConfig option. To add a new one, you have to create a new SysConfig option - or change the settings for a disabled one...

If you want to create a new option, create a file "MyTicketMenu.xml" in <OTRS_HOME>/Kernel/Config/Files:

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="1.0" init="Application">
    <CVS>$Id: Ticket.xml,v 1.534 2012/11/12 09:34:38 mh Exp $</CVS>
    <ConfigItem Name="Ticket::Frontend::MenuModule###004-MyLink" Required="0" Valid="1">
        <Description Translatable="1">My link....</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">MyLink</Item>
                <Item Key="Description" Translatable="1">My Menu Link</Item>
                <Item Key="Action">MyAction</Item>
                <Item Key="Link">$Env{"LastScreenOverview"};TicketID=$QData{"TicketID"}</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType"></Item>
            </Hash>
        </Setting>
    </ConfigItem>
</otrs_config>

[crythias]

Or apply appropriate groups and group memberships to the entries in SysConfig Module Registration.

[tnieman]

Thanks everyone! I'll see if I can find time to try this today. Too many meetings.

[tnieman]

I hijacked the Priorty link and got it working. Next question is how do I change the order of the links on the page?

Tom

[tnieman]

Another question is what is AgentTicketMenuPre for?

[reneeb]

The ordering is done with the numbers after the "###" in the config item name...

[tnieman]

thanks again