Custom work needed - any developer or consultants out there?

[Sophy978]

Hello, I have some custom work that needs to be done on our current system. There are the features needed:

1. Cascading drop down selections needed in the various views. Example: The first drop down selection is Machine Types, based on the selection, display Machine models, then list of error codes that apply to that machine type for selection. There would be three levels here, first Machine Type, then models numbers, then the error codes that apply to selected model numbers. In the end, we should be able to search on all tickets with a specific machine type, model and error code.

2. In the CMBD view, we have a field which shows the reseller company name. From this view, add a link to the company name from the Company view, this way the agent can view CMBD and simply click on the reseller company name link to bring up another window of the company details. If there are multiple locations for a company, show a list of all available company options.

3. Expand the right hand panels to display more text, Ticket Infomation and Customer Information.

4. Show more information in the Customer View, showing their name, email, and address.

Any consultants or developers out there who are interested on making these changes for us? Please contact me directly with your contact and quote. Thank you.

[Sophy978]

Another feature I'd like to add is reporting from the CMBD. Currently we can view all tickets attached to a config Item. In the Statistics module, there is no way to get a report of this, we can only view it individually by the config Item (see all tickets attached to that config item).

In the Config Item, we have a field called Reseller. The reporting needed here is -show me all tickets where reseller = xxxx. This should also export to csv or excel.

Thanks.