Can not add a free text field in "Core::TicketFreeText"

[andzaar]

Hi,

I need some help! I'm trying to add a free text field in "Core::TicketFreeText". When pressing the plus-button the page is updated but no new entry line is created. I also have other config settings that i can not update. What could be wrong?

We have used OTRS from about 6 mouth now and it works great but now we wan't to add more information and optimze our way of working.

Running OTRS 3.1.3, on IIS 7 and MS SQL database.

Please help me! Thanks!

[reneeb]

Have a look at the log files and the OTRS System log (see admin area)

[andzaar]

Hi,

Thanks for answering!

In the log I have two different types of errors. Could it be a issue with permissions?

1. A few time this issue comes.
[Wed Nov 21 11:15:01 2012][Error][D:\otrs\bin\otrs.GenericAgent.pl][110] Module Kernel/Config/GenericAgent.pm not found!

2. Loads of error like this one but for different languages.
[Wed Nov 21 11:09:22 2012][Error][Kernel::Language::new][168] Module D:\otrs/Kernel/Language/en_GB.pm.pm not found!
[Wed Nov 21 11:09:22 2012][Error][Kernel::Language::new][169] Sorry, can't load D:\otrs::Kernel::Language::en_GB.pm! Check the D:\Websites\www.peritum.se-support::Kernel::Language::en_GB.pm (perl -cw)!

[reneeb]

1) Did you copy D:\otrs\Kernel\Config\GenericAgent.pm.dist to D:\otrs\Kernel\Config\GenericAgent.pm ?

2) Where did you configure "D:\otrs"?
There is no ...\en_GB.pm.pm it should be ...\ȩn_GB.pm
So can you show us your D:\otrs\Kernel\Config.pm (please replace all sensible info with dummy info)?