Parameters to QueueView

[troffasky]

What parameters are available to QueueView?

/otrs/index.pl?Action=AgentTicketQueue;QueueID=0;View=;Filter=;SortBy=Age;OrderBy=Down

I see lots of potentially useful things here. What is 'Filter=' and 'View='? I have tried supplying the name of a search template to either of these and it either ignores it or says the filter is invalid.


Just in case you're wondering what I'm trying to achieve, I am trying to see in either the QueueView or the StatusView, just a list of tickets whose owner is whatever I specify, the most useful view being my own tickets, but I would also like to see just the tickets of certain agents.

If it's not possible to do this in QueueView or StatusView, how can I get the proper URL of a Search template? I want to bookmark these views on my bookmarks toolbar which isn't possible with a POST as the Search form is currently.

[reneeb]

view is "Small", "Medium" or "Large" -> (See the S/M/L icons in the upper right edge of the view)
Filter is one of the filters hardcoded in the frontend modules. To achieve what you want you have to modify the frontend modules to show your locked tickets (when I have enough spare time I can publish a module on OPAR that adds the "my locked tickets" filter to the QueueView).

[troffasky]

OK, scratch that then.

How can I bookmark searches?

[crythias]

viewtopic.php?f=62&t=18093#p70970

[troffasky]

Gaah, just noticed the Profile Link button! This is better than click, click, click, but I wish search profiles could be shared between users.

[crythias]

yeah, but it's possible to modify the header or navigation dtl to include an a href link to the shared search.