How to make a dynamic field active if out of SLA?

[ultimoridig]

Hi all,

How I can made a dynamic field active (named Time out reson), only if the recovery time is out of the SLA?

BR
Ultimoridig

[ultimoridig]

Can any one help me in this issue because I am new in this field

Thanks in advance!

Ultimoridig

[crythias]

There are no conditional dynamic fields. You can play around with some javascript or internal code to do this, but this requires programming.

Also, don't bump your own topic within the same hour. If you don't get the answer you want, consider paid support.
Consider it's a holiday in the US, as well.