Problem with links between CI's and service

Moderator: crythias

Locked
talu
Znuny newbie
Posts: 5
Joined: 23 Nov 2012, 11:17
Znuny Version: 3.1.9
Location: Brussels, Belgium

Problem with links between CI's and service

Post by talu »

Hi,

I've a problem with links between a service and CI's.
For example, i have two CI's linked to a service : 2 CI's Computer type.
The initial state of the 2 CI's is Operational. The led color of the service is green => OK
I change the incident state of the 2 computer's CI to incident. The led color of the service becomes red =>OK
I add a new CI with another type (network) and link to the service. The led color of the service becomes Green.
Why ?
The incident state of the 2 others is still incident. For me, the led color of the service should stay in red.


Any idea ?

Thanks
You do not have the required permissions to view the files attached to this post.
OTRS 3.1.9 sous Windows 2008 avec MySQL
ITSM 3.1.6, FAQ 2.1.3
talu
Znuny newbie
Posts: 5
Joined: 23 Nov 2012, 11:17
Znuny Version: 3.1.9
Location: Brussels, Belgium

Re: Problem with links between CI's and service

Post by talu »

Hi,

I change my question to open the discussion about the behaviour of the links between CI's.

How works the link between CI's ?

Do some documentation exist about this theme ?

Thank you,
OTRS 3.1.9 sous Windows 2008 avec MySQL
ITSM 3.1.6, FAQ 2.1.3
Locked