Hi,
I've a problem with links between a service and CI's.
For example, i have two CI's linked to a service : 2 CI's Computer type.
The initial state of the 2 CI's is Operational. The led color of the service is green => OK
I change the incident state of the 2 computer's CI to incident. The led color of the service becomes red =>OK
I add a new CI with another type (network) and link to the service. The led color of the service becomes Green.
Why ?
The incident state of the 2 others is still incident. For me, the led color of the service should stay in red.
Any idea ?
Thanks
Problem with links between CI's and service
Moderator: crythias
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- Znuny newbie
- Posts: 5
- Joined: 23 Nov 2012, 11:17
- Znuny Version: 3.1.9
- Location: Brussels, Belgium
Problem with links between CI's and service
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OTRS 3.1.9 sous Windows 2008 avec MySQL
ITSM 3.1.6, FAQ 2.1.3
ITSM 3.1.6, FAQ 2.1.3
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- Znuny newbie
- Posts: 5
- Joined: 23 Nov 2012, 11:17
- Znuny Version: 3.1.9
- Location: Brussels, Belgium
Re: Problem with links between CI's and service
Hi,
I change my question to open the discussion about the behaviour of the links between CI's.
How works the link between CI's ?
Do some documentation exist about this theme ?
Thank you,
I change my question to open the discussion about the behaviour of the links between CI's.
How works the link between CI's ?
Do some documentation exist about this theme ?
Thank you,
OTRS 3.1.9 sous Windows 2008 avec MySQL
ITSM 3.1.6, FAQ 2.1.3
ITSM 3.1.6, FAQ 2.1.3