(SOLVED) Select correct gender salutation in response?

[morecw]

Hi all,

has anyone ever found a solution to the problem of gender selection in a resppnse? At the moment for our German customers we use "Sehr geehrte(r) <OTRS_CUSTOMER_DATA_UserFirstname> <OTRS_CUSTOMER_DATA_UserLastname>," then the agent has to edit it appropriately afterwards.

Yes we could add the title field inbetween but there's still the problem of "geehrte" or "geehrter"

Any know the answer to this?

[crythias]

You could make the salutation part of the customer config and pull that instead of fixed typing, similar to how you pull the Customer Name

[morecw]

I reached a solution with this addition to: Kernel\System\TemplateGenerator.pm

Code: Select all

	my $Tag3 =  'OTRS_CUSTOMER_DATA_ANREDE';
	my $Tag4 =  'OTRS_CUSTOMER_DATA_UserFirstname';


	if ( $CustomerUser{UserTitle} =~ /Frau/i ) {
	    $Param{Text} =~ s/$Start$Tag3$End/geehrte/gi;
            $Param{Text} =~ s/$Start$Tag4$End//gi;
	} elsif ( $CustomerUser{UserTitle} =~ /Herr/i ) {
	    $Param{Text} =~ s/$Start$Tag3$End/geehrter/gi;
            $Param{Text} =~ s/$Start$Tag4$End//gi;
	} else {
	    $Param{Text} =~ s/$Start$Tag3$End/geehrte(r)/gi;
	}

[morecw]

Responses now begin with:

Code: Select all

Sehr <OTRS_CUSTOMER_DATA_ANREDE> <OTRS_CUSTOMER_DATA_UserTitle><OTRS_CUSTOMER_DATA_UserFirstname> <OTRS_CUSTOMER_DATA_UserLastname>,