notification emails

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pluwum
Znuny newbie
Posts: 33
Joined: 23 Oct 2012, 16:36
Znuny Version: 3.1.6
Real Name: patrick
Company: muk

notification emails

Post by pluwum »

hello;
am not receiving escalation emails for both queue and sla
i configured the Generic.pm,calender and queues
the ticket escalates but doesn't send emails
thanks
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jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
Contact jojo

Re: notification emails

Post by jojo »

chcek the logs, check if the cron is running
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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