Cron

[tnieman]

In our otrs cron job we have 2 GenericAgent.pl jobs listed (see below). One for every 20 mins and one every 10 mins. I see the command lines are slightly different, the 20 minute one doesn't have an arguments and the 10 minute one has "-c db". Would someone please explain what is the difference?

# start generic agent every 20 minutes
*/20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null

# example to execute otrs.GenericAgent.pl on 23:00 with
# Kernel::Config::GenericAgentMove job file
#0 23 * * * $HOME/bin/otrs.GenericAgent.pl -c "Kernel::Config::GenericAgentMove" >> /dev/null
# --
# cron/generic_agent - otrs.GenericAgent.pl cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: generic_agent-database.dist,v 1.9 2009/11/04 12:27:57 mn Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# start generic agent every 10 minutes
*/10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null
# --
# cron/pending_jobs - pending_jobs cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: pending_jobs.dist,v 1.12 2009/11/04 12:27:57 mn Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

[crythias]

#this runs Kernel/Config/GenericAgent.pm, if it exists
*/20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null
#this runs what's in the database (what you set up through the web interface, Generic Agent)
*/10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null

[tnieman]

I looked at GenericAgent.pm. It looks like this is what does the escalations, right?

Speaking of that, our reminders are not sending an email in a timely manner, a reminder was set for yesterday afternoon, the email didn't come in until this morning.

[tnieman]

Just double checked Generic Agent in the Admin tab and there is nothing there.