(SOLVED) Search for unread articles? (indicated by a star)

[morecw]

Hi all,

I want to make a search for tickets in a specific queue that are still open but more importantly have new articles in.

Normally this is indicated by a star on the left side. But I would specifically like to specify this in the search

Is this possible? I'm a bit surprised that I haven't been able to find it in the search category list

Thanks in advance

[morecw]

Anyone have any thoughts on this?

[jojo]

not possible

[morecw]

Not possible? But that means agents must instead rely on a mountains of email notifications. The new article column is not even sortable? Why?

This quite an inconvinience for me to explain to my agents that OTRS works like this

[jojo]

typically a ticket is only worked on by one agent per time. So only this agent will get the notifications...

[morecw]

typically a ticket is only worked on by one agent per time. So only this agent will get the notifications...

Yes I know but still a single agent can have 10s or sometimes 100s of tickets to manage and they need an effective method to organise them. It's not good enough to tell them to depend solely on their Inboxes.

This would surely be a very minor change to add "New Article" and/or "Sort by" as a search option?

[jojo]

you can directly access your locked tickets with new articles from the toolbar.

There is also a filter for this in the "locked Tickets" view and also in the views an agent can use for responsible and watched tickets.

[morecw]

Ok that's good enough then. Thanks for explaning that and please excuse me if I sounded a little stressed at the time!

[anchris]

Thank You guys. I finnaly found what i've been looking for.
Cheers.