Ticket attachments not showing up correctly

[christiaanvana]

When OTRS receives an e-mail with an attachment and it creates a ticket the attachment is not showing up correctly, it links the attachment as:
file:///otrs/index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=123;FileID=2;

The file:/// has to be replaced with the URL of OTRS instead.

Is there any way I can fix this?

[jojo]

I never heard that OTRS will behve like this. Please check your OTRS version and all changes somebody di. If needed please update to the latest patchlevel of your version.

[christiaanvana]

I use OTRS 3.1.11 with the ITSM packages!

[jojo]

try a different browser

[christiaanvana]

I use Firefox and it says file:\\, with IE it shows index.pl?... so that's correct but the image is still not showing.

[christiaanvana]

Sorry it is an image which was placed inline into the email by a user, the image is not shown in the ticket!

[jojo]

so the error was dine by the email client. Not an OTRS error!

[christiaanvana]

Well if I copy the image url from the ticket and paste it in the address bar of IE the image is shown correctly! So the <img> tag in the ticket isn't working correctly!

[reneeb]

Can you show us the source code of that mail? ("unformatted view" of the mail -> enable "Ticket::Frontend::PlainView" in SysConfig first [ Ticket -> Frontend::Agent::Ticket::ViewZoom ])

I think there is a "base" url set (see my OTRS bug: http://bugs.otrs.org/show_bug.cgi?id=8880 )