Hi,
I am using OTRS 3.1.11 and I have AD for customer lookup.
On the Customer Management view I can see the following information:
Username/Name/Email/CustomerID/Last Login/Validity.
I would like to add a new field in there to show a location as we have multiple sites..... Is this possible?
Thanking you,
Jonny
Customer Management View Edit?
Moderator: crythias
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crythias
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Re: Customer Management View Edit?
Yes. whatever's in your CustomerUser Map will show there.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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jonny24ie
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Re: Customer Management View Edit?
Sorry can you please elaborate on your answer?
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crythias
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Re: Customer Management View Edit?
It's in Config.pm.
Edit: but it won't be if you're using db. You need to copy the CustomerUser section from Defaults.pm to Config.pm and modify it, plus you'll need to extend the schema to hold the additional fields. If you're using LDAP, then the "schema" is already extended and has an attribute that has a value that corresponds to the information you seek.
Edit: but it won't be if you're using db. You need to copy the CustomerUser section from Defaults.pm to Config.pm and modify it, plus you'll need to extend the schema to hold the additional fields. If you're using LDAP, then the "schema" is already extended and has an attribute that has a value that corresponds to the information you seek.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
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