WebServices - TicketSearch on Article

Rbrt · Post by **Rbrt** » 29 Nov 2012, 12:03

Hi,

I am using the TicketSearch Webservices and the article search text does not seem to be working correctly.

Am i doing this correctly? The below code (Soap UI request) i assume will search the body of the articles of tickets and return any ticket numbers that have *OTRS* in the body:

Code: Select all

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
   <soapenv:Header/>
   <soapenv:Body>
      <TicketSearch>
       	        <UserLogin>xxxx</UserLogin>
         	<Password>xxxx</Password>
         	 <Body>%OTRS%</Body>
      </TicketSearch>
   </soapenv:Body>
</soapenv:Envelope>

Unfortunately this request returns nothing. Are there any other configuration options required or is the soap XML incorrect?

The rest of the ticketsearch options are working correctly for me, it is just the fields relating to articles that are not returning information.

Rbrt · Post by **Rbrt** » 29 Nov 2012, 12:41

Additionally <Limit>5</Limit> does not seem to limit the ticket # in response? Am i missing something here as well?

Rbrt · Post by **Rbrt** » 29 Nov 2012, 18:13

And add any of the time based filters to that list.

Been following: http://dev.otrs.org/3.1/Kernel/System/TicketSearch.html

The article stuff is probably the most important.

Znuny Open Source Ticketsystem

WebServices - TicketSearch on Article

WebServices - TicketSearch on Article

Re: WebServices - TicketSearch on Article

Re: WebServices - TicketSearch on Article