(SOLVED) Error: an invalid value was entered

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morecw
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(SOLVED) Error: an invalid value was entered

Post by morecw »

sshot-1.png
The new pending time works anyway. Even though anything over '999999' causes this error in Sysconfig

I just wanted to report it
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Last edited by morecw on 29 Nov 2012, 20:11, edited 1 time in total.
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Re: Error: an invalid value was entered

Post by reneeb »

The XML file that specifies this config option says "<String Regex="^[0-9]{1,6}$">86400</String>" this is why you get the error. Please file a bug at bugs.otrs.org
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Re: Error: an invalid value was entered

Post by crythias »

Yeah, you can change the 6 to a 7 if you want all pendings to default to 2 weeks and obey regex... but that sounds like you may want to look at a different way to handle these things *cough* Generic Agent *cough* as a 2 week default pending doesn't make sense for most ticket actions (This would usually violate an SLA, which is why they're intended to be shorter).
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Re: Error: an invalid value was entered

Post by morecw »

crythias wrote:Yeah, you can change the 6 to a 7
Still errors though...
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Re: Error: an invalid value was entered

Post by morecw »

reneeb wrote:The XML file that specifies this config option says "<String Regex="^[0-9]{1,6}$">86400</String>" this is why you get the error. Please file a bug at bugs.otrs.org
ok have done
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Re: Error: an invalid value was entered

Post by crythias »

sorry. I meant 6 to 7 in the regex ...
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Re: Error: an invalid value was entered

Post by morecw »

crythias wrote:sorry. I meant 6 to 7 in the regex ...
Yep, that works. Thanks!
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