Limit certain Agents not able to view certain FAQ articles

[jschlueter]

We have two queues, LMC and IT. We are starting to use the FAQ section but was hoping to make it so only IT can see the Agent selected FAQ's and then LMC agents could see any of the public FAQ's. Any way of doing this?

[crythias]

yes. groups can be assigned to sections in faq.

[jschlueter]

so if LMC agents and IT agents are both agents and when I select in the FAQ to be shared with agents, how or what do I have to change in order for only IT Agents see it rather than LMC and IT agents? Thanks for the help

[crythias]

assign groups