[SOLVED] OTRS Subject empty

[klausneil]

Hi I wonder if you can block messages that have no subject or recommendation that may be taken to when a customer sends an email with the subject blank

[crythias]

Try a PostmasterFilter:

FilterCondition match subject value ^$
Then Set Email Headers X-OTRS-Queue value NoSubjectQueue

(assuming you have a queue that is called "NoSubjectQueue")
Or X-OTRS-Ignore value yes if you're absolutely certain you don't ever want this ticket.

[klausneil]

OK a question otrs have some form of rejecting a type of mail this is for notify to the customer that did not realize that sending mail without subject.

[crythias]

Look within Edit Config Settings in Ticket -> Core::PostMaster and see if there applies what you want (search for reject)

[klausneil]

Excelent I could block thanks crythias.