[CLOSED] OTRS set address login
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klausneil
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[CLOSED] OTRS set address login
Greetings, as I can do for that when a agents loguin in the web entering to http://192.168.1.2/otrs/index.pl just dial http://192.168.1.2 i know that this is done with apache but I think that otrs has your own template and here is where I should set?
Last edited by klausneil on 05 Dec 2012, 18:23, edited 1 time in total.
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crythias
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Re: OTRS set address login
I put an index.html file with a meta refresh in that apache DocumentRoot folder, personally.
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klausneil
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Re: OTRS set address login
For begin crythias thanks for all your help, Well I have in /var/www/index.php the following
<html>
<head>
<meta http-equiv="Refresh" content="0;url=http://midomian.com/otrs/index.pl">
</head>
because apache by default document root is /var/www on Debian but I have created a file .htaccess including you one line Options -Indexes but still the same. Now I have seen the following addresses:
/opt/otrs/var/httpd/htdocs/js/thirdparty/ckeditor-3.6.3/.htaccess
/opt/otrs/bin/fcgi-bin/index.pl
/opt/otrs/bin/cgi-bin/index.pl
Now there a template in /opt/otrs/var/httpd/htdocs/ and here is "index.html" "js" "skins" index.html within this content that direciona a /otrs/index.pl This would help?
<html>
<head>
<meta http-equiv="Refresh" content="0;url=http://midomian.com/otrs/index.pl">
</head>
because apache by default document root is /var/www on Debian but I have created a file .htaccess including you one line Options -Indexes but still the same. Now I have seen the following addresses:
/opt/otrs/var/httpd/htdocs/js/thirdparty/ckeditor-3.6.3/.htaccess
/opt/otrs/bin/fcgi-bin/index.pl
/opt/otrs/bin/cgi-bin/index.pl
Now there a template in /opt/otrs/var/httpd/htdocs/ and here is "index.html" "js" "skins" index.html within this content that direciona a /otrs/index.pl This would help?
Last edited by klausneil on 02 Feb 2013, 18:21, edited 1 time in total.
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crythias
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Re: OTRS set address login
.htaccess will be ignored if AllowOverride is none
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crythias
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Re: OTRS set address login
Maybe. I can't vouch for other people's work.
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klausneil
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Re: OTRS set address login
ok but if change $Self->{ScriptAlias} = ''; in /opt/otrs/scripts/apache2-httpd.include.conf and add
# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" by Alias / "/opt/otrs/bin/cgi-bin/"
and change Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" by Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
After this, in the forum I ask that i have to tell mod_perl to run in /opt/otrs/bin/cgi-bin/ Location section below would not work, because it will break all CSS, so you can just comment the whole thing out
# <Location /otrs>
# ErrorDocument 403 /otrs/customer.pl
# ErrorDocument 403 /otrs/index.pl
# DirectoryIndex index.pl
# SetHandler perl-script
# PerlResponseHandler ModPerl::Registry
# Options +ExecCGI
# PerlOptions +ParseHeaders
# PerlOptions +SetupEnv
# Order allow,deny
# Allow from all
# </Location>
Also that change this, Instead of the <Location> directive, we will just copy needed parts into Directory section AND change SetHandler to AddHandler.
<Directory "/opt/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
#
# Below is what we copied from the <Location> section
#
ErrorDocument 403 /index.pl
DirectoryIndex index.pl
AddHandler perl-script .pl .cgi <----- change ScriptHandler setting here.
PerlResponseHandler ModPerl::Registry
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
</Directory>
this is the part I do not understand, please help me
# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" by Alias / "/opt/otrs/bin/cgi-bin/"
and change Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" by Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
After this, in the forum I ask that i have to tell mod_perl to run in /opt/otrs/bin/cgi-bin/ Location section below would not work, because it will break all CSS, so you can just comment the whole thing out
# <Location /otrs>
# ErrorDocument 403 /otrs/customer.pl
# ErrorDocument 403 /otrs/index.pl
# DirectoryIndex index.pl
# SetHandler perl-script
# PerlResponseHandler ModPerl::Registry
# Options +ExecCGI
# PerlOptions +ParseHeaders
# PerlOptions +SetupEnv
# Order allow,deny
# Allow from all
# </Location>
Also that change this, Instead of the <Location> directive, we will just copy needed parts into Directory section AND change SetHandler to AddHandler.
<Directory "/opt/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
#
# Below is what we copied from the <Location> section
#
ErrorDocument 403 /index.pl
DirectoryIndex index.pl
AddHandler perl-script .pl .cgi <----- change ScriptHandler setting here.
PerlResponseHandler ModPerl::Registry
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
</Directory>
this is the part I do not understand, please help me
Re: OTRS set address login
please don't try these kind of configs if you don't have any clue on apache configs.
You really shold hire professional help for OTRS Setup and/or operations
You really shold hire professional help for OTRS Setup and/or operations
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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klausneil
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Re: OTRS set address login
Thanks for the recommendation but the idea of having a forum is to give and receive all the help, if this were that easy to hire a specialist would have been the first to do before of make me this forum member 
Last edited by klausneil on 04 Dec 2012, 23:23, edited 3 times in total.
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klausneil
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Re: OTRS set address login
Still someone who can help you really appreciate your help
Re: OTRS set address login
This forum is on OTRS, you have a lot of basic IT operations questions. The forum can not compensate the knowledge of a professional IT education.
Follow the advice of Crytias and use a simple Meta refresh.
You might also read the apache web server documentation, especially http://httpd.apache.org/docs/current/mo ... write.html
Follow the advice of Crytias and use a simple Meta refresh.
You might also read the apache web server documentation, especially http://httpd.apache.org/docs/current/mo ... write.html
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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klausneil
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- Posts: 682
- Joined: 29 May 2012, 22:47
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- Location: Perú
Re: OTRS set address login
Thanks I'll remember, but I use a meta refresh and this give me the address http://mi.dominio.com/otrs/index.pl I want to know is how I can do so that instead of accessing from http://mi.dominio.com/otrs/index.pl only are http://mi.dominio.com can know this seems a configuration apache but the template of web interface of OTRS so how could do this. thanks.