(CLOSED) No FAQ articles found?

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bayerex
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Posts: 164
Joined: 03 Dec 2012, 00:30
Znuny Version: 3.2.7

(CLOSED) No FAQ articles found?

Post by bayerex »

Hi,

what can one do about the top level of the FAQ? Seeing as it is only possible to create a new article into a subcatagory there seems little point displaying "No FAQ articles found". It looks a bit messy/confusing from the customer's point of view.
sshot-1.png
Appreciate your views
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Last edited by bayerex on 05 Dec 2012, 10:00, edited 2 times in total.
Current Production Server (recently switched from Windows)
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
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jojo
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Re: No FAQ articles found?

Post by jojo »

what about a basic FAQ how to use the FAQ ;-)
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bayerex
Znuny expert
Posts: 164
Joined: 03 Dec 2012, 00:30
Znuny Version: 3.2.7

Re: No FAQ articles found?

Post by bayerex »

jojo wrote:what about a basic FAQ how to use the FAQ ;-)
Ok good :). But the question remains how can I either a) enter an article at this level or b) remove the message?
Current Production Server (recently switched from Windows)
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31

Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
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jojo
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Posts: 15020
Joined: 26 Jan 2007, 14:50
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Contact:
Contact jojo

Re: No FAQ articles found?

Post by jojo »

unfortunately both is not possible without changing the code
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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bayerex
Znuny expert
Posts: 164
Joined: 03 Dec 2012, 00:30
Znuny Version: 3.2.7

Re: No FAQ articles found?

Post by bayerex »

ok thanks for confirming
Current Production Server (recently switched from Windows)
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31

Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
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