[CLOSE] can I reject emails with no subject

[klausneil]

Hi please anybody can help me, the log say this and to the customer reject his mail

Recent Log Entries
TIEMPO PRIORIDAD INSTALACIÓN MENSAJE
Wed Dec 5 09:15:29 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=Admin:otrs)
Wed Dec 5 09:15:20 2012 notice OTRS-otrs.PostMasterMailbox.pl-10 IMAP: Fetched 1 email(s) from muestras@startlabs.com/mail.startlabs.com.
Wed Dec 5 09:15:20 2012 notice OTRS-otrs.PostMasterMailbox.pl-10 Ignored Email (From: Klaus Salazar <ksalazar@startlabs.com>, Message-ID: <50BF56B3.50200@startlabs.com>) because the X-OTRS-Ignore is set (X-OTRS-Ignore: yes).
Wed Dec 5 09:15:08 2012 notice OTRS-otrs.PostMasterMailbox.pl-10 Send reject mail to 'Klaus Salazar <ksalazar@startlabs.com>'!
Wed Dec 5 09:15:08 2012 notice OTRS-otrs.PostMasterMailbox.pl-10 Sent email to 'ksalazar@startlabs.com,otrs@startlabs.com,' from ''.
Wed Dec 5 09:15:04 2012 notice OTRS-otrs.PostMasterMailbox.pl-10 Set param 'X-OTRS-Ignore' to 'yes' (Message-ID: <50BF56B3.50200@startlabs.com>)
Wed Dec 5 09:15:04 2012 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'Selección de tipos - Muestras' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: <50BF56B3.50200@startlabs.com>)
Wed Dec 5 09:15:04 2012 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'Selección de tipos - Muestras' Set param 'X-OTRS-Type' to 'Muestras' (Message-ID: <50BF56B3.50200@startlabs.com>)

worth noting that I'm using a rejection mail for those without subject but only in the tail of samples such rejection occurs

[crythias]

turn off the postmaster filter x-otrs-ignore. then figure out what he sent.

Edit: this would be an artifact of your "can I reject emails with no subject" post...

[klausneil]

yes I just did just that and the emails are arriving but I would still like to block emails without subject, but in this queue are arriving mail with attachments with malware samples, as in other queues normal mails arrived this rule

[crythias]

I would still like to block emails without subject

then tell your mail handler to do that.

[klausneil]

Yes but I would like that when send to OTRS system, it is responsible for these rejections to see on your record this type of rejection

[crythias]

If what was already given to you doesn't work, you'll need to seek other options. X-OTRS-Ignore doesn't reject. it ignores without reject notice. The reject filter in SysConfig can be modified to help, perhaps.

I don't have a better answer at this time.

[klausneil]

anyway thank you very much and if you let me know any news to be aware

[klausneil]

Hi have any idea how to do this type of filter?

[reneeb]

This is the time for yet another postmaster filter:

Code: Select all

    # --
    # Kernel/System/PostMaster/Filter/RejectEmptySubject.pm - sub part of PostMaster.pm
    # Copyright (C) 2012 Perl-Services.de
    # --
    # $Id: RejectEmptySubject.pm,v 1.20 2012/11/20 15:52:12 mh Exp $
    # --
    # This software comes with ABSOLUTELY NO WARRANTY. For details, see
    # the enclosed file COPYING for license information (AGPL). If you
    # did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
    # --

    package Kernel::System::PostMaster::Filter::RejectEmptySubject;

    use strict;
    use warnings;

    use vars qw($VERSION);
    $VERSION = qw($Revision: 1.20 $) [1];

    sub new {
        my ( $Type, %Param ) = @_;

        # allocate new hash for object
        my $Self = {};
        bless( $Self, $Type );

        $Self->{Debug} = $Param{Debug} || 0;

        # get needed objects
        for (qw(ConfigObject LogObject DBObject MainObject)) {
            $Self->{$_} = $Param{$_} || die "Got no $_!";
        }

        return $Self;
    }

    sub Run {
        my ( $Self, %Param ) = @_;

        # check needed stuff
        for (qw(JobConfig GetParam)) {
            if ( !$Param{$_} ) {
                $Self->{LogObject}->Log( Priority => 'error', Message => "Need $_!" );
                return;
            }
        }

        # ignore mail if subject is empty
        my $Subject = $Param{GetParam}->{Subject};
        if ( !defined $Subject || $Subject =~ m{\A\s*\z}xms ) {
            $Param{GetParam}->{'X-OTRS-Ignore'} = 'yes';
        }

        return 1;
    }

    1;

And this for Config.pm:

Code: Select all

    $Self->{'PostMaster::PreFilterModule'}->{'0002-EmptySubject'} = {
        Module => 'Kernel::System::PostMaster::Filter::RejectEmptySubject',
    };

Edit: again, this code is untested.

[klausneil]

Hi thanks I'll try but i have one question is what is the address for response with mail of reject?

[crythias]

reneeb's module doesn't reject. It ignores.

[klausneil]

yes i try and mail no incoming I nearly lost his job the log say:

Tue Dec 11 10:12:17 2012 error OTRS-CGI-10 Need ID!
Tue Dec 11 10:12:12 2012 error OTRS-CGI-10 Need ID!
Tue Dec 11 10:12:10 2012 error OTRS-CGI-10 Need ID!
Tue Dec 11 10:12:07 2012 error OTRS-CGI-10 Need ID!
Tue Dec 11 10:12:01 2012 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (startlabs.com/27298)!
Tue Dec 11 10:11:01 2012 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (startlabs.com/27298)!
Tue Dec 11 10:10:01 2012 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Eliminar RAW' from db.
Tue Dec 11 10:10:01 2012 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (startlabs.com/27298)!
Tue Dec 11 10:09:02 2012 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (startlabs.com/27298)!
Tue Dec 11 10:08:29 2012 error OTRS-CGI-10 Need ID!
Tue Dec 11 10:08:29 2012 error OTRS-CGI-10 Need ID!
Tue Dec 11 10:08:27 2012 error OTRS-CGI-10 Need ID!
Tue Dec 11 10:08:17 2012 error OTRS-CGI-10 Need ID!
Tue Dec 11 10:08:17 2012 error OTRS-CGI-10 Need ID!
Tue Dec 11 10:08:14 2012 notice OTRS-CGI-10 User: ksalazar authentication ok (REMOTE_ADDR: 190.222.52.188).
Tue Dec 11 10:08:12 2012 notice OTRS-CGI-10 Removed SessionID 10822f6754a10f25dfef567121cca50ab0.
Tue Dec 11 10:08:01 2012 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (startlabs.com/27298)!
Tue Dec 11 10:08:01 2012 error OTRS-CGI-10 Need ID!
Tue Dec 11 10:07:48 2012 error OTRS-CGI-10 Need ID!
Tue Dec 11 10:07:48 2012 error OTRS-CGI-10 Need ID!
Tue Dec 11 10:07:46 2012 error OTRS-CGI-10 Need ID!
Tue Dec 11 10:07:42 2012 error OTRS-CGI-10 Need ID!
Tue Dec 11 10:07:42 2012 error OTRS-CGI-10 Need ID!

[reneeb]

It can't get any mails because the script can't be started (it's already running). (Do you really run the PostMaster script every minute??)

I don't know where the "Need ID" messages come from. The code I posted doesn't need any IDs...

[klausneil]

if friend Renee is very rare, well will I have to reinstall everything to avoid this, thanks for your help greetings.

[jojo]

go and buy professional help. The things you try to do will need some more understanding of development and OTRS background. You can not just copy code without understanding what is happening.

[klausneil]

thanks for the sale..

[ltype44]

Its easy to overlook professional help, but it is vital if you are stuck. I have used code that l didnt fully understand and it created more problems for me.

[klausneil]

The ticket is closed and there is no reason for comment, but if you can't help and you think you need commercial support is best leave of comment and let someone who knows comment.