How to add a new Box to the dashboard? OTRS flow help need

[pedmtp]

Hello All. I've been analyzing OTRS 3.1.6 running on Debian for the past week.

I'm trying to get some help with dashboard customization. My goal is to add a new Widget to the dashboard.
This widget must be like TicketEscalation-box or TicketOpen-box.

The reason why i am doing this is because i want a Queue-Filtered(Or Sortered) box

TicketEscalation-box and TicketOpen-box are defined in the kernel\config\files\ticket.xml and i guess the that is loaded by AgentDashboard.pm, DashboardTicketGeneric.pm and AgentDashboard.pm. But i'm not sure!

My questions are:

1. What is the "flow" that makes TicketOpen-box and TickectEscalation-box appear in the Dashboard?
2. What kind of approach should i make to implement my own Box with queue filters?

[Other question]
3. In Kernel\Output\HTML\Standart\AgentDashboard\AgentDashboardTicketGeneric.dtl when i push the SolutionTimeWorkingTime from the ticket
the result comes in seconds. How i change that? Changing the core? or some Javascript?

Sorry for the long post, i'm trying to understand OTRS
Great forum btw

Regards,

Pedro

[pedmtp]

Hello Again.

I managed to add a new Dashlet (I didn't know about the concept) simply by adding a new ConfigItem do ticket.xml and make a very important step : running perl bin/otrs.RebuildConfig.pl

i saw it here : http://blog.otrs.org/2010/09/26/keep-an ... customers/

Now i have the following question:

My dashlets only filter by Locked,Watcher,Responsible,MyQueues,All

If i want to filter for example by : MyQueue1 , MyQueue2, My Queue 3 wich files need to be updated?

The ideia is to get:

Open Tickets
My locked Tickets(0) | All Tickets (20) | MyQueue1(5) | MyQueue2(12) | MyQueue3(3)