Hello!
Here is the situation:
We can only use on email address. The bulk of our tickets are created through email requests. However, we would like to be able to automatically assign a ticket to a queue based on the users location. We have tagged the location in the comments field. I have tried using a Generic Agent however no such condition exists.(ie. If Customer comment = (string) THEN set the ticket to QUEUE (N)). In addition, I have fiddled with trying to sort the tickets based on location and/or the comments field with a postmaster filter could not get it to work. Any ideas on how to make this work, Thanks!
Sorting Tickets Automatically
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crythias
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Re: Sorting Tickets Automatically
location is a good choice for queue
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reneeb
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Re: Sorting Tickets Automatically
If you know some Perl it should be fairly easy to write your own Postmaster filter. If not, you should explain what the Customer comment is. Is it a column in your customer data (is it mentioned in the "Map")?
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