[CLOSE] OTRS error with script created

[klausneil]

Greetings this day I have not seen that emails were coming, I created a rule to avoid getting 5 emails same for this follow the link viewtopic.php?f=61&t%20=%2018186, this rule now generated with version 3.1.10 and updating to version 3.1.11 I started producing these problems:

Sat Dec 8 16:44:02 2012 error OTRS-otrs.PostMaster.pl-10 Can't process mail, see log sub system! at /opt/otrs//bin/otrs.PostMaster.pl line 116.
Sat Dec 8 16:44:02 2012 error OTRS-otrs.PostMaster.pl-10 Module Kernel/System/PostMaster/Filter/RejectDoubledContent.pm not found!
Sat Dec 8 16:44:02 2012 notice OTRS-otrs.PostMaster.pl-10 Filter: 'Selección de tipos - Soporte Técnico' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: <W984933762123381354998517@webmail102>)
Sat Dec 8 16:44:02 2012 notice OTRS-otrs.PostMaster.pl-10 Filter: 'Selección de tipos - Soporte Técnico' Set param 'X-OTRS-Type' to 'Soporte Técnico' (Message-ID: <W984933762123381354998517@webmail102>)
Sat Dec 8 16:44:02 2012 error OTRS-otrs.PostMaster.pl-10 Can't process mail, see log sub system! at /opt/otrs//bin/otrs.PostMaster.pl line 116.
Sat Dec 8 16:44:02 2012 error OTRS-otrs.PostMaster.pl-10 Module Kernel/System/PostMaster/Filter/RejectDoubledContent.pm not found!
Sat Dec 8 16:44:02 2012 notice OTRS-otrs.PostMaster.pl-10 Filter: 'Selección de tipos - Soporte Técnico' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: <1891479894-1354997135-cardhu_decombobulator_blackberry.rim.net-642104809-@b1.c8.bise6.blackberry>)
Sat Dec 8 16:44:02 2012 notice OTRS-otrs.PostMaster.pl-10 Filter: 'Selección de tipos - Soporte Técnico' Set param 'X-OTRS-Type' to 'Soporte Técnico' (Message-ID: <1891479894-1354997135-cardhu_decombobulator_blackberry.rim.net-642104809-@b1.c8.bise6.blackberry>)

and emails do not reach so I had to remove the script and comment lines added in otrs.conf restart apache and emails began to arrive, can someone tell me how to do to make this rule work?

[crythias]

Module Kernel/System/PostMaster/Filter/RejectDoubledContent.pm not found!

You created this file. Why would it no longer exist?

[klausneil]

Hi, yes i follow the steps that is in the link, there gave me the code to insert it into the file /opt/otrs/Kernel/System/PostMaster/Filter/RejectDoubledContent.pm

# Kernel/System/PostMaster/Filter/RejectDoubledContent.pm - sub part of PostMaster.pm
# Copyright (C) 2012 Perl-Services.de
# --
# $Id: NewTicketReject.pm,v 1.20 2012/11/20 15:52:12 mh Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

package Kernel::System::PostMaster::Filter::RejectDoubledContent;

use strict;
use warnings;

use Kernel::System::Ticket;
use Kernel::System::Email;

use vars qw($VERSION);
$VERSION = qw($Revision: 1.20 $) [1];

sub new {
my ( $Type, %Param ) = @_;

# allocate new hash for object
my $Self = {};
bless( $Self, $Type );

$Self->{Debug} = $Param{Debug} || 0;

# get needed objects
for (qw(ConfigObject LogObject DBObject MainObject)) {
$Self->{$_} = $Param{$_} || die "Got no $_!";
}

$Self->{TicketObject} = Kernel::System::Ticket->new(%Param);
$Self->{EmailObject} = Kernel::System::Email->new(%Param);

return $Self;
}

sub Run {
my ( $Self, %Param ) = @_;

# check needed stuff
for (qw(JobConfig GetParam)) {
if ( !$Param{$_} ) {
$Self->{LogObject}->Log( Priority => 'error', Message => "Need $_!" );
return;
}
}

# Search for tickets with the same subject, sender and body
my %MailParams = %{ $Param{GetParam} || {} };
my @TicketIDs = $Self->{TicketObject}->TicketSearch(
From => $MailParam{From},
Subject => $MailParam{Subject},
Body => $MailParam{Body},
);

# ignore mail if tickets with the same params are found
if ( @TicketIDs ) {
$Param{GetParam}->{'X-OTRS-Ignore'} = 'yes';
}

return 1;
}

1;[/b]

and after I had that add a line in anywhere in the file /opt/otrs/Kernel/Config.pl this is the line

$Self->{'PostMaster::PreFilterModule'}->{'0001-DoubledContent'} = {
Module => 'Kernel::System::PostMaster::Filter::RejectDoubledContent',
};


Once activated appear this error:

Sun Dec 9 14:55:01 2012 error OTRS-otrs.PostMaster.pl-10 Can't process mail, see log sub system! at /opt/otrs//bin/otrs.PostMaster.pl line 116.
Sun Dec 9 14:55:01 2012 error OTRS-otrs.PostMaster.pl-10 Global symbol "%MailParam" requires explicit package name at /opt/otrs/Kernel/System/PostMaster/Filter/RejectDoubledContent.pm line 57.
Sun Dec 9 14:55:01 2012 notice OTRS-otrs.PostMaster.pl-10 Filter: 'Selección de tipos - Soporte Técnico' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: <SNT002-W182238FD1163E197BFD8B0CC4A0@phx.gbl>)
Sun Dec 9 14:55:01 2012 notice OTRS-otrs.PostMaster.pl-10 Filter: 'Selección de tipos - Soporte Técnico' Set param 'X-OTRS-Type' to 'Soporte Técnico' (Message-ID: <SNT002-W182238FD1163E197BFD8B0CC4A0@phx.gbl>)
Sun Dec 9 14:54:01 2012 error OTRS-otrs.PostMaster.pl-10 Can't process mail, see log sub system! at /opt/otrs//bin/otrs.PostMaster.pl line 116.
Sun Dec 9 14:54:01 2012 error OTRS-otrs.PostMaster.pl-10 Global symbol "%MailParam" requires explicit package name at /opt/otrs/Kernel/System/PostMaster/Filter/RejectDoubledContent.pm line 57.
Sun Dec 9 14:54:01 2012 notice OTRS-otrs.PostMaster.pl-10 Filter: 'Selección de tipos - Soporte Técnico' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: <SNT002-W182238FD1163E197BFD8B0CC4A0@phx.gbl>)
Sun Dec 9 14:54:01 2012 notice OTRS-otrs.PostMaster.pl-10 Filter: 'Selección de tipos - Soporte Técnico' Set param 'X-OTRS-Type' to 'Soporte Técnico' (Message-ID: <SNT002-W182238FD1163E197BFD8B0CC4A0@phx.gbl>)

[reneeb]

Code: Select all

From => $MailParam{From},
Subject => $MailParam{Subject},
Body => $MailParam{Body},

All the "MailParam" should be "MailParams" (note the "s" at the end)

[klausneil]

the message of alert was solved but are still getting duplicate emails, how could I know if this script is running or how to make work properly.

01.png

[reneeb]

The error in viewtopic.php?f=81&t=18437&p=72451#p72451 indicates what the problem is...

[klausneil]

ok i'm close this for work in this link.