Status: blocked

Moderator: crythias

Locked
Daras1986
Znuny newbie
Posts: 29
Joined: 29 Mar 2012, 22:41
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Real Name: Dariusz

Status: blocked

Post by Daras1986 »

Hello,

Please tell me about - what is the status: LOCKED
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crythias
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Re: Status: blocked

Post by crythias »

locked means only the agent who locked the ticket can interact with the customer.
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jojo
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Re: Status: blocked

Post by jojo »

it prevents that other agents will do things which affect the customer, like moving, closing, writing answers
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