Can a customer send a ticket to specific Agent? [SOLVED]

[yeisonpx]

Hello,

Somebody now how can i make that a Customer in OTRS can send a ticket to specific agent or how i can do that he could select an Sub-Queue when he is creating a Ticket?

Thanks in advance.

[crythias]

Customer in OTRS can send a ticket to specific agent

frowned upon, but you can make that agent the only member of a queue and provide a separate email address for that queue.

how i can do that he could select an Sub-Queue when he is creating a Ticket

it should list if the users group has permissions to that subqueue.

[yeisonpx]

Thank you for answer my question Crythias, now I have other issues, i want to know how i can make that the new tickets be set to a agent depend of the quantity of ticket that he already had, for example: if Juan has 5 ticket and Luis has 10, then the new ticket is send to Juan because he has less tickets than Luis. I have seen some plugins that helps to automatically move the new ticket to a specific queue but i can't make a condition that the ticket will be moved depend of how busy is the agent(how many tickets he has).

Thanks again.

[crythias]

i want to know how i can make that the new tickets be set to a agent depend of the quantity of ticket that he already had

Then don't do the first thing. Let the agents pick tickets as they have availability.

[yeisonpx]

OK, Thanks for your quickly answer.