[CLOSE] OTRS error in log

[klausneil]

Hi anybody can tell me why say this error?

Mon Dec 10 17:56:08 2012 error OTRS-otrs.PostMasterMailbox.pl-10 Need UserID or CustomerUserID params for permission check!
Mon Dec 10 17:56:08 2012 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'Selección de tipos - Soporte Técnico' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: <CABBqpSvgkKbGTwxyAoUfa+hfpK5y56ddm7kH++Pw97230QPbww@mail.gmail.com>)
Mon Dec 10 17:56:08 2012 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'Selección de tipos - Soporte Técnico' Set param 'X-OTRS-Type' to 'Soporte Técnico' (Message-ID: <CABBqpSvgkKbGTwxyAoUfa+hfpK5y56ddm7kH++Pw97230QPbww@mail.gmail.com>)

[crythias]

An api call lacks the logged information.

[klausneil]

ok, but is there any way to solve it?

[crythias]

Yes, provide what it lacks.

(Hint: You're only going to get information based upon what you provide. We can do this for weeks.)

Hint number two: PostMasterMailbox is doing something with a permission check

Hint number three: It's something you introduced.

Hint number four: It's code you're using

Hint number five: It's a subroutine/function in the code you introduced that is calling without credentials.

"But where?"
Beats me. it's code you put in.

[reneeb]

It's probably the postmaster filter for the "duplicated mails". Pass "UserID => 1," in the ticket search:

Code: Select all

my @TicketIDs = $Self->{TicketObject}->TicketSearch(
From => $MailParam{From},
Subject => $MailParam{Subject},
Body => $MailParam{Body},
UserID => 1,
);

[klausneil]

the last thing I did before I say this error was this:

From => $MailParam{From},
Subject => $MailParam{Subject},
Body => $MailParam{Body},

All the "MailParam" should be "MailParams" (note the "s" at the end)

this was to avoid duplicate mails