I need to create Postmaster filter, that can create a ticket from some mail in a two different queues. I had tried multiple configurations, but it doesn't work
Please help!
email filter to multiple queues
Moderator: crythias
email filter to multiple queues
Hi!
I need to create Postmaster filter, that can create a ticket from some mail in a two different queues. I had tried multiple configurations, but it doesn't work
Please help!
I need to create Postmaster filter, that can create a ticket from some mail in a two different queues. I had tried multiple configurations, but it doesn't work
Please help!
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reneeb
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Re: email filter to multiple queues
you can't do that witch standard postmaster filters. You have to write your own Perl module...
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crythias
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Re: email filter to multiple queues
Why do you want to duplicate a ticket?palcic wrote:I need to create Postmaster filter, that can create a ticket from some mail in a two different queues.
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Re: email filter to multiple queues
For each OU I have a queue. But one specific mails (tickets) from mailing group need to be delivered to for ex. two queues.
So I tried Stop after match "NO" and create two filters, that the header To value for the filter condition is the same name and for the email header is a X-OTRS-Queue to different queues. But it doesn't work
So I tried Stop after match "NO" and create two filters, that the header To value for the filter condition is the same name and for the email header is a X-OTRS-Queue to different queues. But it doesn't work
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crythias
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Re: email filter to multiple queues
Don't do this. Queues are for agents, not customers.palcic wrote:For each OU I have a queue.
No it doesn't. It needs to go to one group of people who will handle the ticket.palcic wrote: But one specific mails (tickets) from mailing group need to be delivered to for ex. two queues.
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Re: email filter to multiple queues
You've got a point 