Hi All,
I need to get the LDAP membership lists (memberOf) from my customers LDAP Backend and if a corresponding group exists in OTRS, add customer.
Maybe an example can explain better:
Customer Andrea, LDAP memberOf = groupa,groupb,groupc
OTRS Groups = groupa, groupc
customer Andrea OTRS member of groupa and groupc
LDAP Backend and authetication works fine.
OTRS::ITMS 3.1.7
Regards
Map LDAP membership to OTRS::ITSM Customer groups
Moderator: crythias
-
andreabignozzi
- Znuny newbie
- Posts: 8
- Joined: 10 Dec 2012, 20:22
- Znuny Version: 3.1.6
- Real Name: Andrea Bignozzi
- Company: Nest2 s.p.a.
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Map LDAP membership to OTRS::ITSM Customer groups
viewtopic.php?f=60&t=16543#p64257
Edit... sorry, not what you asked for. This is agent group membership.
There is no provision to do what you request. Groups were intended to be Agent side, mostly. If you want to segregate customers by department, apply the department as the CustomerID.
Edit... sorry, not what you asked for. This is agent group membership.
There is no provision to do what you request. Groups were intended to be Agent side, mostly. If you want to segregate customers by department, apply the department as the CustomerID.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
andreabignozzi
- Znuny newbie
- Posts: 8
- Joined: 10 Dec 2012, 20:22
- Znuny Version: 3.1.6
- Real Name: Andrea Bignozzi
- Company: Nest2 s.p.a.
Re: Map LDAP membership to OTRS::ITSM Customer groups
Departement is not helpful...
Let me explain the problem, maybe some one as a different solution:
I have Two customer backend db, the LDAP one, with my firm employee (300 resources) and mysql with real customers.
My employee must see some queues (ServiceDesk, Administration), some one ServiceDesk only, and some one else both, my customers others. Employee are a lot of people and they change very often, so assigning group by hand is a pain, my customers are few, so I can assign groups by hand without problems.
Regards
Let me explain the problem, maybe some one as a different solution:
I have Two customer backend db, the LDAP one, with my firm employee (300 resources) and mysql with real customers.
My employee must see some queues (ServiceDesk, Administration), some one ServiceDesk only, and some one else both, my customers others. Employee are a lot of people and they change very often, so assigning group by hand is a pain, my customers are few, so I can assign groups by hand without problems.
Regards