Hello,
I configured my OTRS for multiple customer IDs support as described in admin guide, but in this case customer recieve access to all tickets, created by customers listed in his 'CustomerIDs' field. Does OTRS have opportunity to share only some tickets among customers?
OTRS Version 3.1.11, LDAP customer backend is used.
Thank you!
Share some tickets among customers
Moderator: crythias
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Share some tickets among customers
Not on a per ticket basis, but certainly on a per CustomerID basis.swetilnik wrote:Does OTRS have opportunity to share only some tickets among customers?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask