Hi,
could you please explain something to me. Yes I have looked all around and in the manual but there doesn't seem to be an answer.
I have enabled Company Tickets (Frontend::Customer::ModuleRegistration) and I see that anyone with the same Customer_ID can see each other's tickets, of which I'm happy with.
I just wondered what the point of creating a Customer Company is? Because it doesn't seem to be necessary to enable company tickets.
Thanks.
(SOLVED) Customer Companies necessary here?
Moderator: crythias
(SOLVED) Customer Companies necessary here?
Last edited by bayerex on 16 Dec 2012, 22:34, edited 1 time in total.
Current Production Server (recently switched from Windows)
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
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crythias
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Re: Customer Companies necessary here?
Customer Company is important if you've enabled Customer Company support. This changes CustomerID from free form in the Customer Management screen to a drop down list of CustomerID that are listed in Companies. (Therefore, Companies are imperative to be set before adding Customers.)
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Re: Customer Companies necessary here?
ok thanks for the info!
Current Production Server (recently switched from Windows)
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0