Change the default link to the ticket

[Daras1986]

Default address to the ticket is - Action=AgentTicketZoom;TicketID=$QData{"TicketID"}

I would like it to be - Action=AgentTicketZoom;TicketNumber=$QData{"TicketNumber"}

How Can I change this?

[reneeb]

Where should it be the default address? In notifications, in Links within webapp?

[Daras1986]

The notifications have I done.
I want to do in the agent interface.

[jojo]

this should not possible without development and is not needed

[reneeb]

@Jojo: The code to resolve the TicketNumber instead of the TicketID is already there...

@Daras1986: You have to change the tags in your notification templates from

Code: Select all

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

to

Code: Select all

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketNumber=<OTRS_TICKET_TicketNumber>

[jojo]

as he already wrote he changed in the notifications already... and in the agent interface it needs to be changed via development

[reneeb]

I read too fast Jojo++