Additional ITSM fields of ticket display in the ticket

[borisnikitic]

Is it possible display window Additional ITSM Fields->Change ITSM fields of ticket directly in ticket window ?
If is possible how can I do it ?
thank you fo answer

[reneeb]

You can enable all dynamic fields for TicketZoom in the SysConfig (Ticket -> Frontend::Agent::Ticket::ViewZoom).

[borisnikitic]

Thanks for quick answer
But is it possible display dynamic fields in ticket zoom so that can they directly edit ?
Second question how to move ticket information window from right side to left side in ticket zoom window ?

[jojo]

both not possible without development

[crythias]

Second question how to move ticket information window from right side to left side in ticket zoom window ?

change var/httpd/htdocs/skins/Agent/default/css/Core.PageLayout.css from this

Code: Select all

.LayoutFixedSidebar.SidebarLast > .SidebarColumn {
    width: 270px;
    float: right;
    margin-left: 16px;
    margin-right: 0;
}

to this:

Code: Select all

.LayoutFixedSidebar.SidebarLast > .SidebarColumn {
    width: 270px;
    float: left;
    margin-left: 0;
    margin-right: 16px;
}