Hide Email Reply

[tnieman]

Is it possible to prevent certain groups of users from seeing the Reply drop-down on inbound email ticket articles? Can it be done with an ACL?

If so, how do I set that up?

Tom

[jojo]

yes, use

Code: Select all

 Action => {
  AgentTicketLock => 1,
  AgentTicketZoom => 1,
  AgentTicketClose => 1,
  AgentTicketPending => 1,
  AgentTicketNote => 1,
  AgentTicketHistory => 1,
  AgentTicketPriority => 1,
  AgentTicketFreeText => 1,
  AgentTicketHistory => 1,
  AgentTicketCompose => 0,
  AgentTicketBounce => 1,
  AgentTicketPrint => 1,
  AgentTicketForward => 1,
  AgentTicketPrint => 1,
  AgentTicketPhone => 1,
  AgentTicketPhoneOutbound => 1,
  AgentTicketCustomer => 1,
  AgentTicketMove => 1,
  AgentTicketOwner => 1,
  AgentTicketResponsible => 1,
  AgentTicketWatcher => 1,
  AgentLinkObject => 1,
 },

in the Possible section of the ACL

[tnieman]

Thanks