[SOLVED] Create Ticket using rpc.pl

[skullz]

Hi all..
i managed to get a php code from somewhere/somebody from this forum as i remember..Credits to them..
This php code will create a tickect via soap (rpc.pl)..
How do i put the dynamic field in the script??For example i have 'CustomerName' as dynamic field (ticket)

Code: Select all

<?php

echo "<title>OTRS SOAP - Create Ticket</title>";
echo "<h2>OTRS SOAP - Create Ticket</h2>";

echo "<pre>";

?>

<form action="<?php echo $_SERVER['PHP_SELF']; ?>" method="post">
Subject: <input type="text" name="subject" required/><br/>
Report: <input type="text" name="body" required/><br/>
Name: <input type="text" name="name" required/><br/>
Email: <input type="email" name="email" required/><br/>

<input type="submit" name="submit" value="Submit" /> <input type="reset" name="reset" value="Reset" />   
   </form>    

<?php
if(isset($_POST['submit'])) // GET INPUT FROM USER WHEN USER CLICK SUBMIT 
{

$subject = $_POST['subject'];
$body = $_POST['body'];
$name = $_POST['name'];
$email = $_POST['email'];

$client = new SoapClient(null, array(
    'location'  => "http://localhost/otrs/rpc.pl",
    'uri'       => "Core",
    'trace'     => 1,
    'login'     => "otrs",
    'password'  => "otrs",
    'style'     => SOAP_RPC,
    'use'       => SOAP_ENCODED
));

try {

$ticketnumber = $client->__soapCall("Dispatch", array("otrs", "otrs", "TicketObject", "TicketCreateNumber"));

if(! is_string($ticketnumber) ) $ticketnumber = number_format($ticketnumber,0, '.', '');

echo "TicketNumber: ".$ticketnumber."<br>";

$ticket = $client->__soapCall("Dispatch", array("otrs", "otrs", "TicketObject", "TicketCreate",
    "TN"            , $ticketnumber,
    "Title"         , 'External Ticket',
    "Queue"         , 'Raw',
    "Lock"          , 'unlock',
    "Priority"      , '3 normal',
    "State"         , 'new',
    "Type"          , 'default',
    "Service"       , '',
    "SLA"           , '',
    "CustomerID"    , $email,
    "CustomerUser"  , $name,
	"OwnerID"       , 1,
    "ResponsibleID" , 1,
    "UserID"        , 1
));

$article = $client->__soapCall("Dispatch", array("otrs", "otrs", "TicketObject", "ArticleCreate",
    "TicketID"         , $ticket,
    "ArticleType"      , 'email-external',
    "SenderType"       , 'customer',
    "From"             , $email,
    "To"               , 'otrs@localhost',
    "Cc"               , '',
    "ReplyTo"          , '',
    "Subject"          , $subject,
    "Body"             , $body,
	"MessageID"        , '',
    "ContentType"      , 'text/plain; charset=utf-8',
    "HistoryType"      , 'WebRequestCustomer',
    "HistoryComment"   , 'WebRequestCustomer',
    "UserID"           , 1,
    "NoAgentNotify"    , 1,
    "AutoResponseType" , '',
    "ForceNotificationToUserID" , 1
));



} catch (SoapFault $fault) {
echo "REQUEST:\n".$client->__getLastRequest()."\n";
echo "RESPONSE:\n".$client->__getLastResponse()."\n";
echo "</pre>";
exit;
}
//echo "REQUEST:\n".$client->__getLastRequest()."\n";
//echo "RESPONSE:\n".$client->__getLastResponse()."\n\n";
//echo "Response Array:<br>";
//var_dump($ticket);
//var_dump($article);


} //closing if submit
echo "</pre>";
?> 

[crythias]

Try searching the forum about this.

[skullz]

I managed to get a PHP code from somewhere/somebody from this forum as i remember..
Credits to them..using "nph-genericinterface.pl"
Not only for create ticket, also for getticket operation.

[tchtam]

Hi, I wonder you can share what you have done with ticketget. I have been trying for a few days now but no luck. I posted my issue on Jan 1, so far no one reply.

Perhaps, I did something wrong. I could try your script whether I could make it work on my system.

Thanks

[skullz]

Hi, I wonder you can share what you have done with ticketget. I have been trying for a few days now but no luck. I posted my issue on Jan 1, so far no one reply.

Perhaps, I did something wrong. I could try your script whether I could make it work on my system.

Thanks

I already look at your topic..
here my script..but im using PHP language.

Code: Select all

<?php
//Create Webservice in OTRS First!!
//verify that the Perl module SOAP::Lite is installed

//Configure php.ini (IN PHP DIRECTORY), enable soap_dll extension by uncomment "extension=php_soap.dll"  
error_reporting(E_ALL);
?>

<html>
<head>
</head>
<body>
<form action="<?php echo $_SERVER['PHP_SELF']; ?>" method="post" enctype="multipart/form-data">
<label for="TD">Ticket ID:</label>
<input type="text" name="tid" required/><br/>

<input type="submit" name="submit" value="Submit" /> <input type="reset" name="reset" value="Reset" />   
</form>    
</body>
</html>

<?php
if(isset($_POST['submit'])) // GET INPUT FROM USER WHEN USER CLICK SUBMIT 
{
function objectToArray($d) {
		if (is_object($d)) {
			$d = get_object_vars($d);
		}
 
		if (is_array($d)) {
			return array_map(__FUNCTION__, $d);
		}
		else {
			return $d;
		}
	}
 
$url = 'http://localhost/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnector/';
$tid = $_POST['tid'];

try {
   $client = new SoapClient(null, array('location'  => $url,
                                        'uri'       => 'http://www.otrs.org/TicketConnector/',      // make sure it's the same as the namespace in network config of the webservice
                                        'trace'     => true,
                                        'style'     => SOAP_RPC,
                                        'use'       => SOAP_ENCODED));
} catch (Exception $e) {
   echo "<h2>Exception Error!</h2>";
   echo $e->getMessage();
}

//var_dump($client);

$Operation = 'TicketGet';
try {
   $TicketID = $client->__soapCall($Operation, array(

      new SoapParam("root@localhost", "UserLogin"),
      new SoapParam("root", "Password"),
	  new SoapParam($tid, "TicketID"),
	  new SoapParam("1", "DynamicFields")    
		 
));
} catch (SoapFault $fault) {
   echo "REQUEST:\n".$client->__getLastRequest()."\n";
   echo "RESPONSE:\n".$client->__getLastResponse()."\n";
   exit;
}
//var_dump($TicketID);
$array = objectToArray($TicketID);
print_r($array);

	echo "<br/><br/>Ticket ID: ".$tid."<br/>";
	echo "Ticket Number: ".$array['TicketNumber']."<br/>";
	echo "Ticket Queue: ".$array['Queue']."<br/>";
	echo "Ticket Owner: ".$array['Owner']."<br/>";
	echo "Ticket State: ".$array['State']."<br/>";
	echo "Ticket Type: ".$array['Type']."<br/>";
	echo "Ticket Age: ".$rray['Age']."<br/>";
	echo "Ticket Age2: ".gmdate ('H:i:s', $array['Age'])."<br/>";
//echo "\n RESPONSE:\n".$client->__getLastResponse()."\n";

} //closing if submit

?> 

Here my webservice config

Code: Select all

---
Debugger:
  DebugThreshold: debug
  TestMode: 0
Description: Ticket Connector Sample
FrameworkVersion: 3.1.11
Provider:
  Operation:
    SessionCreate:
      Description: Creates a Session
      MappingInbound: {}
      MappingOutbound: {}
      Type: Session::SessionCreate
    TicketCreate:
      Description: Creates a Ticket
      MappingInbound:
        Type: Simple
      MappingOutbound:
        Type: Simple
      Type: Ticket::TicketCreate
    TicketGet:
      Description: Retrieve Ticket data
      MappingInbound:
        Type: Simple
      MappingOutbound:
        Type: Simple
      Type: Ticket::TicketGet
    TicketSearch:
      Description: Search for Tickets
      MappingInbound:
        Config:
          KeyMapDefault:
            MapTo: ''
            MapType: Keep
          ValueMapDefault:
            MapTo: ''
            MapType: Keep
        Type: Simple
      MappingOutbound:
        Type: Simple
      Type: Ticket::TicketSearch
    TicketUpdate:
      Description: Updates a Ticket
      MappingInbound:
        Type: Simple
      MappingOutbound:
        Type: Simple
      Type: Ticket::TicketUpdate
  Transport:
    Config:
      MaxLength: 100000000
      NameSpace: http://www.otrs.org/TicketConnector/
    Type: HTTP::SOAP
RemoteSystem: ''
Requester:
  Transport:
    Type: HTTP::SOAP