Hello,
I am looking for a way to allow Agents to manually change the ticket State either from the Dashboard on one of the Tickets views (Queue or Status). Can I make the State column a dropdown menu?
I added a Dynamic Field to Ticket Zoom View -> Owner and Change Queue screens. But we want to change State when no other change has been made to the ticket.
thanks for your help,
Anne
Changing Ticket State from Dashboard or Tickets Interface
Moderator: crythias
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mishelpdesk
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Changing Ticket State from Dashboard or Tickets Interface
OTRS Version 3.1.12
ITSM 2.0 Add-on
Linux / Ubuntu 12.04.1
ITSM 2.0 Add-on
Linux / Ubuntu 12.04.1
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crythias
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- Znuny Version: 5.0.x
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Re: Changing Ticket State from Dashboard or Tickets Interfac
Add state to a note via Sysconfig
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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