Customers notifications of their own actions

[gailghis]

Hi,

I would like to know if it's possible to disable notifications of their own actions.

Example :
Customer_foo create a ticket
Agent_bar replied something that help customer
Customer_foo via web interface replied it's OK and set to close the ticket in the same time.
->Customer_foo received a followup notification for the note
->Customer_foo received a close notification

Thank you

[crythias]

yes. that'd be autoresponses assigned to the queue.

[jojo]

just disable the notifications (as these make no sense and spam the customer)

[gailghis]

Hi Jojo,

I know it's weird, but some of our services in the company want this spam