Fetch email to two differnt queues using filters

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otrslanka
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Posts: 65
Joined: 27 Feb 2012, 12:22
Znuny Version: 128000
Real Name: Hasitha
Company: abc

Fetch email to two differnt queues using filters

Post by otrslanka »

Hi All,

I want to configure the fetch-mail feature to fetch emails to multiple queues based on the email domain of the clients. But i couldn't find the proper configuration. Is it available on community or Enterprise edition???

Appreciate your help.


Thanks and Regards,
Hasitha
jojo
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Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Fetch email to two differnt queues using filters

Post by jojo »

Create a filter in the postmaster Filter settings. You might need one per domain
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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otrslanka
Znuny newbie
Posts: 65
Joined: 27 Feb 2012, 12:22
Znuny Version: 128000
Real Name: Hasitha
Company: abc

Re: Fetch email to two differnt queues using filters

Post by otrslanka »

Thanks For your Reply, i knew it needs one per domain. Just wanted to verify whether it's available with the enterprise edition..


Regards,
Hasitha
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Fetch email to two differnt queues using filters

Post by jojo »

there is only one version.

Editions cover different support levels
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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