Sender Email is tied with the SMTP Settings

[neta812]

Hi all,

At the moment I have 2 queues and both been setup with different emails. There are for different department usage:
Customer Service (cs@mycomp.com)
IT Support (it@mycomp.com)

The setup been done in Postmaster Mail Account and Email Addresses.
And from the SendMail Core i also have setup the account for SMTP (smtp@mycomp.com).

Now, for incoming there's no issue where if the customer send email to (cs@mycomp.com) or (it@mycomp.com). They'll be routed to the respective queue.

However when the agent try to reply any of the tickets they received. When the receipient receive the replied email, it will show as the email been sent by smtp@mycomp.com. Then, the problem comes when the receipient simply reply and send the email. Then it will never be picked up and routed into the correct queue because the mail been sent to smtp@mycomp.com instead.

I know this sounds silly and I might have missed out something important. Appreciate someone out there to give me some pointer, thanks!!

[jojo]

your mailserver should not rewrite the sender address

[neta812]

>jojo
thanks for the reply. my company is using gmail, any setting i need to alter from there?

[neta812]

Finally figured out that, if you are using the gmail in the SMTP. You will have to add the email addresses as alias under the account you used for SMTP. It's like sending email behalf of the original sender.
Once this has been setup, solved the issue.